At Rogers we’re for supporting you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality.
We embrace change, and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for all people.
The Client Partner Manager is an intermediate role reporting to the Director, Professional Services. This role is accountable for developing the scope of a professional services engagement with end customers in support of our Sales and Contracts teams and works closely with delivery partners and internal teams to ensure projects are de-risked and profitable.
The client Partner Manager has the the primary responsibility for providing pre-sales professional services support for the Network Solutions and Unified Communications portfolios.
Upon engagement by Sales or Customer Solutions teams, the incumbent is accountable for the definition of professional services requirements to assess, design, stand-
up or expand Solutions for Enterprise Customers. The incumbent will drive client value propositions through cross selling of new service offers, using their consultative selling expertise.
They must interact directly with all levels of management on the customer accounts team including executive leadership, Solutions Specialists, Architects and Account Executives to ensure that known customer requirements are captured and all related Service Sales requirements to deliver the proposed solution components are described in a detailed Scope of Work.
The Client Partner Manager is accountable to the accuracy of scoping of service activities and managing project and financial risk for defined engagements.
The incumbent must work closely with delivery, infrastructure and platform partners to ensure all requirements are addressed.
They must ensure that capacity planning and project budget requirements are identified and communicated to key Product and Operations stakeholders.
The Client Partner Manager is responsible for ensuring engagements are scoped with high accuracy and customer expectations are identified and address from pre-
sales through to post-sales implementation. The incumbent is accountable to ensuring project delivery teams (Rogers and third-
parties) understand project scope, activities and milestones and are aligned through to project closeout.
The Client Partner Manager may be re-engaged with customers via the Project Manager to support milestone reviews, issues management, change requests, remediation and scoping of additional project phases.
The candidate will support Customer Acceptance and Partner Invoicing Acceptance activities, as required.
This includes statement of work and change request definition; and project risk and remediation forecasting.
Track win and HIIT rates.
Travel will be required to support opportunities nationally. This role will be required to prepare deliverables in French and English.
Bilingual Toronto and Ottawa-based applicants may apply for consideration.
Shift : Day
Length of Contract : Not Applicable (Regular Position)
Work Location : 800, Gauchetiere O, Bureau 4000 (189), Montreal, QC
Travel Requirements : Up to 75%
Posting Category / Function : Technology & Information Technology
As a proud Canadian company, we're dedicated to making things easier for our customers. We’ve been embracing and leading change for over 50-
years, and we’ll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.
We recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these five shared values guide and define our work :
Why Rogers? Because your tomorrow inspires our today.
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered.
We recognize the business value in creating a workplace where each team member has the tools to reach their full potential.
At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best.
Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work.
You can also reach out to our team at RogersRecruiting rci.rogers.com to begin a conversation about your individual accessibility needs throughout the hiring process.