eManifest Support Specialist
BorderConnect Inc
Windsor, Ontario, CA
4d ago

Border Connect is looking for enthusiastic, conscientious people to join our e-manifest / customer support team. The support specialist guides customers through our software, assists with new customer set-up, and processes e-manifests accurately and in a timely fashion.

Successful candidates will have intermediate level computer proficiency, will be detail-oriented, and able to multitask.

Successful candidates must be able to effectively communicate verbally and in writing in a professional manner.

Duties :

  • Accurately process time-sensitive documents
  • Verify the accuracy of team members’ work
  • Provide support for end users (tech support)
  • Guide new customers through the software
  • Knowledge, Skills and Abilities :

  • Professional level communication skills verbal and in writing
  • Meticulous attention to detail
  • Ability to work under pressure
  • Listen and understand information provided orally and in writing
  • Communicate information professionally verbally and in writing
  • Intermediate level computer skills with typing speed of approximately 25 wpm
  • Customs and international trade knowledge preferred
  • Transportation Industry (trucking, logistics, dispatching) experience preferred
  • Benefits :

  • Generous health and dental benefits paid 100%
  • GRSP matching program
  • Competitive wages
  • Relaxed dress code
  • Great company culture
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