Shift Manager, Housekeeping
River Rock Casino Resort
Richmond-British, Columbia-Canada
5d ago

Position Summary :

Under the direction of the Executive Housekeeper, this position will monitor the day-to-day activities of the Housekeeping operations while establish a safe and welcoming work environment for all Team Members.

Key Accountabilities :

  • Overseeing Housekeeping operations and all related areas in the absence of the Executive Housekeeper or Assistant Manager, Housekeeping
  • Ensuring Team Members have proper supplies, equipment and uniforms to perform duties as required
  • Overseeing Team Members to ensure they have superior guidance and resources to achieve objectives
  • Performing regular hotel room inspections to ensure the consistent quality of room preparation and effectiveness of existing system
  • Allocating rooms and shared area workloads to Team Members
  • Participating in recruitment and onboarding of Team Members
  • Maintaining inventory of amenities and other supplies as needed
  • Overseeing lost and found procedures
  • Ensuring guest room status is communicated to the Front Desk in a timely and efficient manner
  • Observing service behaviors of Team Members and providing feedback as required
  • Promoting positive guest interactions through prompt, courteous and efficient service
  • Liaising and communicating effectively with all appropriate departments
  • Responding to, resolving or reporting issues as escalated
  • Developing and cultivating strong working relationships with all stakeholders (Guests, and Team Members)
  • Ensuring compliance with licensing laws, health and safety and other statutory regulations
  • Performing other duties as assigned or directed
  • Education and Qualification Requirements :

  • Post-Secondary hospitality or hotel education or suitable combination of education and experience
  • Minimum 1 year housekeeping management experience
  • Ability to lead and mentor team
  • SIR, Smart Serve or IGB Certificate, WHMIS and additional certification as needed
  • Computer literacy in MS Office (Word, Excel, Outlook) an asset
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