VIP Front of House Supervisor - Cineplex Cinemas Markham and VIP
Cineplex Entertainment LP
Markham, ON, CA
2d ago

Job Description

Right now Cineplex is looking for a dynamic :

Front of House (FOH) VIP Supervisor

Reporting to the Front of House Manager, the key responsibilities for this position are :

  • Leading, training, supporting, coaching, motivating and managing a dedicated team of FOH employees to ensure that each VIP Guest enjoys an exceptional service experience
  • Maintaining a high guest satisfaction rate in all service aspects by consistently monitoring the guest’s experience
  • Accomplishing restaurant human resource objectives by enforcing all policies and procedures Hiring and reviewing staffing levels for host / hostesses, servers and bartenders to maximize productivity
  • Maintaining an engaging, memorable ambience in VIP areas by controlling lighting, background music, linen service, glassware, flatware, dinnerware, monitoring food presentation, maintaining an immaculate dining area
  • Reconciling end of the night funds Managing stress in an fast-paced, high-pressured environment
  • Solving problems and resolving conflict proactively through analysis, critical thinking and flexibility in approach; following up with guests when issues arise to ensure their satisfaction
  • Qualifications

    What you need to become a successful member of this Team?

  • A passion for hospitality and commitment to service excellence in a fast-paced service environment.
  • Ability to initiate innovative and creative sales and food service activities.
  • Safe food handling and smart serve certification is preferential.
  • A flexible schedule that includes evenings, weekends and holidays.
  • Ideal candidates would possess a college or Hospitality degree.
  • A minimum of 2 years previous experience in a bar, licensed restaurant, or similar environment is a requirement.
  • Personality Requirements

  • Good Communication Skills - The FOH Supervisor is friendly, has strong communication skills, and can establish an instant rapport with Guests and employees of all demographics.
  • Outgoing Personality - The FOH Supervisor is an outgoing person who truly enjoys interacting with others.
  • Strong Organizational Skills The FOH Supervisor will have the responsibility of ensuring all wine, beer and liquor stock is organized on a daily basis.
  • Proactive Problem Solver The supervisor will actively seek to prevent guest concerns from occurring versus solving them afterwards.
  • Computer Literacy The ability to use a computer for various tasks on a daily basis is required.
  • FOH Operational Skills Ability to properly count and weigh various stock, and determine order amounts for the building.
  • Hospitality Acumen The FOH Supervisor must have the ability to carry themselves professionally in a hospitality environment for the benefit of all guests.
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