Emerald Lounge Host/Hostess - Spring 2019
Fairmont Hotels & Resorts
Jasper Park Lodge, Jasper, Canada
8d ago

Summary of Responsibilities :

Reporting to the Outlet General Manager, responsibilities and essential job functions include but are not limited to the following :

  • Consistently offer a professional, friendly greeting and engaging service
  • Coordinate seating and flipping tables
  • Understand the Server and Busperson’s tasks in the outlet and provide assistance as required
  • Understand shift end reports in the outlet and the POS system
  • Escort guests to their tables
  • Organize reservations on a daily basis using Open Table reservation system
  • Assist guests regarding food and beverage menu items in an informative and helpful way
  • Perform opening, cleaning and closing duties
  • Have knowledge of all menu items, garnishes, contents and preparation methods
  • Follow outlet policies, procedures and service standards
  • Follow all safety and sanitation policies when handling food and beverage
  • Adhere to the hotel’s vehicle handling and safety policies while driving hotel vehicles
  • Other duties as assigned
  • Qualifications :

  • Previous customer service experience required
  • Previous Food & Beverage experience an asset
  • Pro Serve certificate required
  • Previous Silverware experience an asset
  • Open Table experience an asset
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
  • Physical Aspects of Position (include but are not limited to) :

  • Sitting : 0-1 hr / day
  • Walking : 6-8 hr / day
  • Standing : 6-8 hr / day
  • Bending / reaching : 4-6 hr / day
  • Pushing / pushing : 4-6 hr / day
  • Physical effort : required to life up to 30 lbs
  • Environmental stress : busy atmosphere
  • Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

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