Emerald Lounge Host/Hostess - Spring 2019
Fairmont Hotels & Resorts
Jasper Park Lodge, Jasper, Canada
8d ago

Summary of Responsibilities :

Reporting to the Outlet General Manager, responsibilities and essential job functions include but are not limited to the following :

  • Consistently offer a professional, friendly greeting and engaging service
  • Coordinate seating and flipping tables
  • Understand the Server and Busperson’s tasks in the outlet and provide assistance as required
  • Understand shift end reports in the outlet and the POS system
  • Escort guests to their tables
  • Organize reservations on a daily basis using Open Table reservation system
  • Assist guests regarding food and beverage menu items in an informative and helpful way
  • Perform opening, cleaning and closing duties
  • Have knowledge of all menu items, garnishes, contents and preparation methods
  • Follow outlet policies, procedures and service standards
  • Follow all safety and sanitation policies when handling food and beverage
  • Adhere to the hotel’s vehicle handling and safety policies while driving hotel vehicles
  • Other duties as assigned
  • Qualifications :

  • Previous customer service experience required
  • Previous Food & Beverage experience an asset
  • Pro Serve certificate required
  • Previous Silverware experience an asset
  • Open Table experience an asset
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
  • Physical Aspects of Position (include but are not limited to) :

  • Sitting : 0-1 hr / day
  • Walking : 6-8 hr / day
  • Standing : 6-8 hr / day
  • Bending / reaching : 4-6 hr / day
  • Pushing / pushing : 4-6 hr / day
  • Physical effort : required to life up to 30 lbs
  • Environmental stress : busy atmosphere
  • Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

    Apply
    Add to favourites
    Remove from favourites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form