Position Description :
Are you motivated by the opportunity to delight your clients by providing them with innovative solutions to sophisticated technical problems?
These are exciting times for CGI, and we are looking for hardworking individuals to explore emerging technologies with us.
If you are interested in being part of a team where you will support our diverse client base in day-to-day operations, and be involved in innovative projects, CGI Device Management & Engineering (DME) team puts you on the cutting edge of the IT industry where you can make a difference.
As a Sr. Endpoint Administrator, you will be working on initiatives for various clients who represent multiple global industries.
This role will require communication and interaction with multiple internal and external teams to ensure activities are clearly defined and related to industry standard methodologies.
With the Device Management and Engineering (DME) team, you will solve issues and implement new improvements to achieve targeted results for our clients.
If you have experience with Windows 7&10 operating systems, endpoint management tools, image creation, application packaging, project management, or any combination of the aforementioned, and are passionate about continuous learning opportunities we want to hear from you.
Your future duties and responsibilities :
Participate in planning tasks and supporting team leaders in coordination of activities
Design and implement solutions for endpoint management that meet client requirements and reflect industry standard methodologies
Support implemented solutions and technologies exceeding our clients expectations for stability and performance
Performing documented unit tests on solutions utilizing team methods and procedures
Document client requirements
Required qualifications to be successful in this role :
Advanced knowledge and technical experience with Windows 7&10
Experience in one or more endpoint management tools ex : Microsoft System Center Configuration Manager (SCCM) or Symantec Client Management Suite (Altiris)
Understanding of Windows 10 new features and industry best practice processes
Superb communication skills in English and / or French, speaking and writing
Aptitude for application and system level support, migration, deployment activities
Independent worker that requires little supervision beyond initial scope expectation and transfer of requirement
Desired Qualifications :
Experience in one or more imaging tools (ex : Microsoft Deployment Toolkit (MDT), PXE)
Experience in one or more scripting tools (ex : Batch, PowerShell, VBS, WMI, SQL)
High level knowledge of scripting to automate application silent installation
High level knowledge of new and emerging enterprise technologies (ex : Azure, Intune, Windows Analytics, Autopilot)
Participation in conference calls and presentations to internal and external participants
Professional Attributes :
Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical / functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs
Teamwork - Involves working well in a collaborative setting, supporting team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team
Problem Solving - Uses thorough logic and methods to solve difficult problems with effective solutions, can see hidden problems, is excellent at analysis, looks beyond the obvious and doesn't stop at the first answer
Flexibility - Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks
Task Management - Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, appropriately communicates and resolves or raises any problems that arise
Communication - Has a good level of communication to establish good relations with the client in meetings, incident management and any other relationship involving the client
Dedication - Involves dedicating the time and energy required to accomplish the objective. Will do what it takes to get things done
Education and Certification :
Post-secondary diploma with a focus on Information Technology / Communications, or equivalent
3+ years of Windows endpoint administration experience