About the Position :
Reporting to the Support Manager, the Application Specialist is responsible for delivering business-to-business application support to Ceridian’s Dayforce customers.
This role collaborates with client administrators (including payroll, HR, and IT administrators) and third-party vendors to champion customer priorities and drive incidents to closure.
The Application Specialist will combine excellent technical and functional problem-solving skills with a keen business sense to deliver top notch customer-focused support.
This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management (HCM) solutions in a technically challenging and rewarding role.
Through our training and mentoring program, you will develop deep technical expertise and gain valuable business and industry related experience.
The ideal candidate is looking to grow his / her career within our Customer Support team and thrives in a highly collaborative and fast paced environment.
Providing rapid response and resolution to complex incidents
Maintaining the highest level of customer satisfaction by providing proactive support and consistently exceeding client expectations
Developing solid product expertise
Reproducing and meticulously documenting software defects
Mentoring new hires
Contributing to the support knowledgebase
May assist with a wide variety of operational projects, including :
Minimum Qualifications :
Bachelor's Degree in Computer Science, Engineering, or relevant software / computer related fields
Proficiency with SQL and an understanding of relational database systems
Typically 2+ years of support experience
Strong analytical skills; demonstrated ability to bring high level, complex customer issues to resolution
Superior communication, organizational, and problem solving skills
Ability to work flexible hours and a willingness to be on-call if required
Preferred Qualifications :
Experience supporting HRMS, Payroll, or Workforce Management applications
Canadian Payroll Association (CPA) or American Payroll Association (APA) certification
Exposure to object oriented programming (C#, .NET)
Familiarity with Microsoft Server Technology (e.g.; Windows / SQL Server)
Has a developing to advanced-level understanding of XML, XSLT and SQL; Can run more advanced queries and execute scripts with some guidance
Ceridian combines the excitement of a startup environment, with the growth opportunities of a large organization. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success.
Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and embrace all individuals and what makes them unique.
We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity, disability, national origin, race, sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.
We enthusiastically encourage all individuals to apply for positions that fit their passions. Come join our inclusive team and start collaborating with us on award winning projects!
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.