IT Technician – Level 2.
Transdev North America
Brossard, QC, CAN
6d ago

As a global mobility operator and integrator, Transdev enables everyone to move freely. Transdev transports 11 million passengers everyday thanks to its various efficient and environmentally friendly modes of transport, which connect individuals and communities.

Transdev advises and supports, in a sustainable collaboration, local authorities and companies in the search for safer and innovative mobility solutions : 82,000 women and men at the service of its customers and passengers, present in 18 countries on five continents.

With Transdev, invent your mobility!

Your destination

Transdev is looking for an IT Technician for its head office located in Brossard, Quebec.

Your roadmap

Reporting to the CTO, the IT Technician is responsible for providing technology support to employees. The role involves the following for the Canada Head Office :

Specific knowledge

  • Microsoft systems (server, workstation)
  • Ticket management platforms
  • Microsoft solutions (AD, RDS, Windows Server, etc.)
  • Knowledge of DNS, DHCP, GPO, VLAN, TCP / IP services, etc.)
  • Administrative management of the Office 365 suite
  • Scripting is an asset.
  • Netskope, Carbon Black and ConnectWise is an asset
  • Responsibilities :

  • Provide telephone and on-site support for employees.
  • Ensure escalation of incidents and follow-up with employees.
  • Perform diagnostics, repairs and hardware installation for desktops, laptops, smartphones, tablets, printers, etc.
  • Provide software, hardware and operational support
  • Work on multiple files simultaneously
  • Maintain documentation of incidents within the ticketing software
  • Maintain hardware and software inventory
  • Use of remote control tools for problem resolution
  • Deploy software manually or automatically.
  • Document software processes.
  • Provide telephone or on-site support for employees.
  • Customer service oriented.
  • Your background

    Profile sought - Skills required

  • DEC in Computer Techniques or equivalent.
  • A minimum of 3 years of relevant experience.
  • Functional bilingualism in English and French
  • Experience in project management
  • Possess a vehicle as there is a lot of travel involved, mainly on the South Shore and occasionally in Montreal and on the North Shore (travel expenses and meals reimbursed).
  • Your assets

  • Customer service oriented.
  • Demonstrates initiative, autonomy, creativity and integrity
  • Strong technical knowledge, analytical and problem-solving skills
  • Be a team player who adapts quickly to changes
  • Enjoys sharing ideas
  • Our offer

  • Dynamic and stimulating work environment;
  • Main work location in the Dix30 district of Brossard;
  • Completely new computer equipment;
  • Competitive compensation;
  • Permanent, full-time employment (40 hours);
  • Group insurance ;
  • Cell phone and monthly subscription paid;
  • Employee assistance program;
  • Heated underground parking;
  • Possibility of telecommuting (1 to 2 days per week);
  • Flexible hours as needed;
  • Free and unlimited good coffee;
  • And much more!
  • Transdev is an equal opportunity employer and embraces diversity in the workplace. Each application is considered equal, regardless of whether it is submitted by a woman, a man, a member of a visible minority, an Aboriginal person or a person with a disability.

    The masculine gender is used only to lighten the text.

    We invite all interested candidates to apply but only those selected for an interview will be contacted.

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