Travelopia is a pioneer in the specialist travel sector, with a portfolio of more than 50 independently operated brands, most of which are leaders in their sector.
Sailing adventures, safaris, sports tours, Arctic expeditions our brands are as diverse as they are exciting, creating unforgettable experiences for customers across the world.
The Adventure Division constitutes Zegrahm Expeditions, International Expeditions, Exodus Travels, Trek America, Grand American Adventures & Headwater brands, and offers a diverse range of experiences to a wide range of discerning customers in multiple markets including North America and Australasia.
The ideal candidate shares our passion for travel and has a demonstrated success leading a sales team in an outbound / inbound sales environment.
Experience prospecting and cross selling luxury products and / or travel products and services is highly desired. Strong people management and customer service skills are essential.
It’s an exciting time to join as there are big growth opportunities across the brands.
What you will be doing :
Managing a small sales team, some of whom may be located remotely
Monitoring call statistics to ensure that customer contacts are answered and any missed calls / contacts are followed up on
Reviewing sales targets, KPIs and trading performance and work with the General Manager, the Commercial Team and Marketing Teams to maximise sales opportunities
Working with the sales consultants to raise their conversion levels and support them in reaching / exceeding their sales targets
Responding to sales enquiries on the phone. Occasionally you may be required to service a Live Chat, email or booking form enquiry
Selling all product displayed on the Zegrahm and International Expedition websites
Updating guest information profiles in systems to ensure future follow up actions are performed.
Present / describe Zegrahm and IE and their products, qualify caller, and guide caller’s attention to specific trips / itineraries that are likely to be of interest and most relevant to the caller
Processing bookings from enquiry level through to taking a deposit
Booking flights on GDS system
Offering great customer service at all times
Following up leads that didn’t progress to option or booking stage
Upselling pre and post accommodation, flight upgrades and extensions
Taking client details and recording them on CRM / Reservations system
Sending option summaries / booking confirmations to clients
Entering all trip details are on the reservation system
Outbound calling to returning clients to take feedback and sell them another holiday
Make outbound calls to web leads or existing guests to offer future trip suggestions and follow up as promised in prior conversations with prospects
What we are looking for :
Strong sales background with experience and success in a previous sales management position
Strong geographical knowledge and a passion for adventure travel
Used to working to and achieving sales targets
Has high standards of customer service and attention to detail
Thrives in a sales environment
Has a strong positive character and is used to dealing with pressure
Ambitious and keen to progress and develop their own career
Likes to get their sleeves rolled up and be involved
Knowledge of Amadeus / Galileo GDS system useful
Ability to present effectively using powerpoint (beneficial)
Team player who enjoys working as part of a friendly & happy team.
Able to show imitative and good at problem solving.
Needs to be flexible, willing to work weekends and late shifts.