PRINCIPAL QUALITY ENGINEER (CUSTOMER-FACING)
CMP Advanced Mechanical Solutions
Chateauguay, QC
5d ago

DESCRIPTION

Recognized as one of North America’s leading custom enclosures manufacturers, CMP Advanced Mechanical Solutions designs and manufactures complex products for customers in industries such as storage, EMS, homeland security, industrial, medical diagnostics and labs, power, self-service (ATM, kiosk, retail), and semiconductor capital-equipment, as well as new and emerging markets.

CMP has state-of-the-art design and manufacturing facilities with air-conditioned environments in Châteauguay, near Montreal, and Binghamton, New York.

The health and well-being of employees is at the heart of CMP’s concerns. In 2013, the company received the Employee Well-Being jury’s heartfelt prize and in 2014, CMP won the Dux Contest for its healthy eating initiatives.

Since January 2017, CMP is certified Healthy Enterprise .

We are a fast-paced, growing company where each employee contributes to our culture of integrity, innovation, and teamwork.

We are looking for enthusiastic, talented individuals who can thrive in a changing and challenging environment.

KEY DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned. To perform this job successfully, an individual is expected to perform each essential duty effectively.

  • Primary point of contact / interface for key customer for quality issues, meeting and visits.
  • For customer complaints / issues, drive cross-functional team activities to implement solutions using 8D approach in timely & effective manner.
  • RMA / SAR process owner : Track, drive and provide status updates internally as well as to customer. Provide accurate data & Failure Analysis reports for each RMA / SAR in timely manner.
  • Maintain Quality Metrics and drive continuous improvement to achieve the Quality goals.
  • Responsible for on-hold product / material disposition (MRB) in timely manner to support OTD.
  • Keep quality documents streamlined and up to date. Develop training materials, facilitates training and assesses training effectiveness accordingly.
  • Lead quality projects to establish, maintain and improve Quality Management Systems and processes. Analyses data as basis for continues improvement activities.
  • Supports the internal audit program, performs internal audits, documents audit findings, drives the resolution of issues found during internal audits and reports audit findings to management.
  • Assist engineering for Statistical Process Control, Process Capability analysis, Control Charts, rules for establishing control limits.
  • Work with supplier to resolve quality issues / excursions and correlation activities. Review supplier FA. Support supplier Quality Engineering group as needed.
  • Team up with purchasing and provide quality ratings for supplier scorecard.
  • EDUCATION, EXPERIENCE , AND SKILLS

  • Bachelor’s degree in Mechanical or Material Science engineering or related discipline.
  • Minimum 5 years’ experience in Quality Engineering / Management and / or Failure Analysis Engineering in a manufacturing environment.
  • Green Belt, Black Belt, Certified Quality Engineer or other Engineering Certification is a plus
  • ISO 9001 standards working experience
  • Solid understanding of Quality tools, 8D, Ishikawa (Fishbone), 5Why, 5S, FMEA, SPC, DOE.
  • Organized and be able to prioritize effectively
  • Customer service working experience
  • Proficient in data analysis using excel / JMP analyze.
  • Excellent verbal and written communication skills.
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