Customer Service Agent
Toronto, Ontario, Canada
6d ago
source : CareerBuilder, LLC

Customer Service Agent

On behalf of our client in the Telecom sector, Procom is seeking a Customer Service Agent.

Customer Service Agent - Job Details

We are looking for customer ambassadors who can live and breathe our values and are passionate about creating a uniquely positive customer experience and showing our customers that we Care about them.

Customer Service Agent - Job Responsibilities

Responds to customer services inquiries in person, via email or over the phone based on training provided

Order Entry into multiple applications

Analyze and interpret customer's situation to respond to and make recommendations related to basic service, order and billing inquiries.

Provides courteous customer service to all clients / customers concerning account relationships and other customer questions

Potential opportunities to either up-sell or expand the mix of products and services appropriate to the customer

Customer Service Agent - Mandatory Skills

Telephone sales experience

Detailed data collection experience

Time management experience

Good communications

Customer Service Agent - Start Date


Customer Service Agent Assignment location

Scarborough, ON

Customer Service Agent - Length

This is an initial 6-month contract with possibility of extension.

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