Business Development Coordinator (Acura Downtown)
Toronto, ON, CA
6d ago

Job Summary

How would you like to work with one of Canada's most prestigious and well respected automotive groups? Join Auto World Imports Network!

Headquartered in Thornhill Ontario, we are a premier network of 16 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area.

Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.

Our Acura Downtown is looking for a Business Development Coordinator to join our amazing team!

As a Business Development Coordinator you will hone your customer service and communication skills. This position is a great way to get into the Automotive industry.


  • We offer competitive salaries and generous benefits!
  • Excellent Group Benefits package.
  • Group RRSP Contribution program.
  • Work / life balance.
  • Training and support programs.
  • Boot and tool allowance.
  • Tuition reimbursement program.
  • Corporate support.
  • Mentorship and development.
  • Unlimited careers opportunities within our automotive group.
  • Job Purpose

    The Business Development Coordinator is responsible for answering all incoming sales department phone calls in an efficient and friendly manner.

    This position is responsible for booking sales appointments, assisting management in performing various administrative tasks, overseeing all appointments and consulting with the management team regarding any discrepancies.

    The Business Development Coordinator also ensures customer mobility when appointments are booked, handles customer inquiries and if further information is required, a Sales Consultant or member of the management team is consulted.

    Core Accountabilities

  • Answer all incoming telephone calls within three rings.
  • Make a minimum of 80-100 calls per day for sales inquiries and test drive requests.
  • Book a minimum of 8 appointments per day.
  • Respond to inbound / outbound emails, telephone calls and internet prospects from the sale department internet leads.
  • Timely response to customer requests.
  • Friendly attitude at the first point of contact with any potential client / customer.
  • Update records and enter customer information into data management system.
  • Create and filter customer retention list and schedule appointments.
  • Follow up on all appointments, such as unsold or missed appointments and CSI feedback.
  • Communicate effectively and professionally with customers.
  • Notify necessary departments when an appointment is scheduled.
  • Ability to meet or exceed monthly goals.
  • Assist with other duties, as assigned by the direct manager.
  • Requirements

  • High school diploma or equivalent.
  • Strong knowledge of Microsoft Office products, including Excel, MS Word, and Outlook.
  • Excellent communication skills and customer service. Including written and verbal skills to communicate with all Sales Consultants and Management.
  • Previous experience in a customer service role.
  • Ability to maintain filing systems and database.
  • Professional appearance & friendly disposition.
  • Ability to work efficiently in a high-pressure environment.
  • Experience using dealership related software is preferred.
  • Personal Attributes

  • Passion, motivation, focus and leadership skills.
  • Results focused approach.
  • Team player.
  • Strong communication skills both written and verbal.
  • Ability to influence, negotiate and mediate effectively.
  • Strong attention to detail.
  • Ability to maintain confidentiality and professionalism.
  • Excellent interpersonal and team building skills.
  • Strong time management and organizational skills.
  • Honest, courteous and able to demonstrate strong work ethics.
  • Driven and ability to work with minimum supervision.
  • Apply
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