Who We Are :
HBC is a diversified global retailer, focused on driving the performance of high quality stores and their all-channel offerings, growing through acquisitions, and unlocking the value of real estate holdings.
Founded in 1670, HBC is the oldest company in North America. Our portfolio today includes formats ranging from luxury to premium department stores to off price fashion shopping destinations, with more than 480 stores and over 66,000 employees around the world.
Our leading banners across North America and Europe include Hudson’s Bay, Lord & Taylor, Saks Fifth Avenue, Saks OFF 5TH, Galeria Kaufhof, the largest department store group in Germany, and Belgium’s only department store group Galeria INNO.
We have significant investments in real estate joint ventures. HBC has partnered with Simon Property Group Inc. in the HBC Global Properties Joint Venture, which owns properties in the United States and Germany.
In Canada, HBC has partnered with RioCan Real Estate Investment Trust in the RioCan-HBC Joint Venture. A truly global corporate citizen, HBC is committed to responsible business practices to bring about positive change, and we work hard to shape a sustainable future for people and the planet.
Our philanthropic initiatives help create healthy families, strong communities, and sport excellence in the cities and countries in which we operate around the world, while striving to create innovative programs and resources that provide flexibility for work-
life balance in order to maintain a positive working environment What This Position Is All About : This Operations Manager role is an important part of the leadership team in supporting our growing Ecommerce Fulfillment business within our HBC Scarborough Distribution Centre.
The responsibility of the Operations Manager is to provide managerial expertise and direction in all areas of the daily operations including leadership, organizational structure, productivity programs, service levels, communication, and team development.
This position is accountable for the daily functions within the Distribution Centre for timely and accurate processing. This location is currently the home to approximately 400 HBC associates, which peaks to approximately 800 during the fall season.
The Operations Manager in this location will have an important part in this growth of the building in being responsible for working with management to contribute to the development and implementation of organizational strategies, policies and practices in order to support future growth.
This is a very exciting time for the company and for our logistics network and we are looking for a high energy, multi-tasker who has a passion for people and demonstrates pride, passion and integrity every single day.
Who You Are : The ideal candidate must be able to work in a professional, fast-paced environment and be willing to deal with shifting priorities.
The following knowledge, skills, and abilities are required :
You Also Have :
University degree / college diploma or an equivalent combination of post-secondary education and experience
Minimum of 3 years previous Operations Manager experience in similar role
Minimum 5-10 years in a leadership role
Experience in ecommerce or high volume unit pick and pack environment
Strong communication skills (both written and verbal)
Proficient in using MS Office (Excel, Word, PowerPoint and Outlook)
Ability to work independently and under minimal supervision
Self-directed and self-motivated
Demonstrated ability to develop strong partnerships
Strong planning, problem solving and organization skills
Past experience in working with collective agreements would be an asset
Be flexible to work weekends and some holidays
As Operations Manager, you will :
Primary responsibilities include :
Develop and execute staffing and resource plans for multiple departments
Develop and execute strategies to support high volume growth
Lead team to execute to weekly / daily service requests
Develop and execute to financial plans
Identify areas for process improvements and lead team to execute
Facilitate communications and consistency across multiple shifts / departments
Promote and advocate for HR initiatives and people programs within supervisory group
Maintain standards and strive for service level improvements
Emphasize exceptional service internally and externally
Actively supports the company’s commitment to standards of quality customer service
Leadership role in the execution of training and development programs
Leadership role in the development, measurement and execution of programs aimed at improving efficiency and productivity of the work force
Leadership role in aligning business strategies with change management strategies to build capabilities to sustain and implement change
Physical security of company assets, building and property
Awareness of paper / procedure errors that could lead to shrinkage
Actively supports and advocates the company’s Health and Safety programs
Promote safety and disciplines infractions
Define objectives for self and others
Develop action plans and has alternative plans
Set high standards for self and others
Adhere to policies and standards
Leverage resources to achieve results
Fosters team effort and adapts to change
Maintain all communication programs including regular staff meetings, follow up on ACCESS concerns / issues, supports employee recognition programs, performance discussions
Shares all relevant information with others
Assign challenging and realistic tasks and welcome constructive questions
Evaluate and control performance for continuous improvement
Timely and effective completion of staff performance reviews
Create an atmosphere of continuous learning and identify and develop 2-3 candidates for succession planning
Keep current and continue to learn (i.e. Best of Class) develop new skills and knowledge in self and others
Meet all service levels requirements set out
Ensure all areas of the operations are maintained and maintenance and IS departments are made aware of problems / issues
Provide support and give direction to all associates in order to complete their daily functions
Provide any required training for any related tasks
Operational changes to assist in improving and reducing cost of processes
Plan staffing requirements in relation to anticipated volumes
Maintain order and respond to all union related matters
Communicate daily with associates and related departments the procedural changes, updates or corrections
How Often You May Travel :
Office is located within the Scarborough Distribution Centre
Periodic Travel within the GTA for meetings
Your Life and Career at HBC :
Thank you for your interest with HBC. We look forward to reviewing your application. HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.