We are looking for a Warehouse Supervisor for our Mississauga location on Edwards Blvd.
The Warehouse Supervisor is fully responsible for the safe, high-quality, and productive delivery of 3PL logistics services to our internal and external customers.
Main responsibilities for this role include the following and are related to customer relationships, financial accountabilities and people management.
The RPIC / ARPIC will assist with transactions involving precursors as required (if applicable).
Warehouse Operations :
Follow programs implemented to ensure the efficient and cost-effective operation and utilization of the facility
Oversee all warehouse services including receiving, storing, shipping, handling; returned / damaged goods, maintenance, and administrative activities
Keep teams up to date with daily operational issues, priorities, etc.
Balancing overtime / agency use
Staff planning to avoid excess overtime expenses
Maintain Time and Attendance system for agency and full time staff (Kronos) on a daily basis following policies and procedures
Maintain customer relationships :
Escalate customer issues to Manager quickly when necessary
Assist with planning for new customer implementations
Participate in conference calls and meetings when necessary
Demonstrate tact and diplomacy when communicating directly with customer representatives;
People Management :
Deal with performance issues and consult with HR / Management guidance for complex issues
Ensure staff without computer / email access has access to important information (e.g., from HR, Management, etc.)
Comply with all Health / Safety / Security programs to ensure the safety of all personnel, equipment and property
Strive for continuous improvements in all facets of warehouse operations
Prepare accurate and timely reports regarding warehouse operations
Manage performance reviews, guide employee growth and development
Ensure adequate training of staff
Your Skills and Experiences
Degree / Diploma in International Business, Transportation, Logistics, Customs or a related field preferred
3-7+ years’ experience in Contract Logistics / 3PL / Distribution Centre / Warehousing environment
2-3+ years leadership / supervisory experience with 10-15+ direct reports
Managerial / direct experience with distribution centre processes required (receiving, picking, packing, shipping, returns, value added processing and sub-assembly)
Excellent understanding of warehouse operations and cost structures
Strong customer orientation and problem solving skills
Proven proficiency in an automated warehouse environment, working knowledge of WMS technologies and Warehouse Distribution environment
Demonstrated competency with distribution centre equipment, technology and software
Knowledge of all applicable health and safety and employment standards
Knowledge of Quality Management Systems and company production systems required (document control, 5S, Lean or Six Sigma tools)
Certification(s) in applicable material handling equipment is considered an asset
Knowledge of co-pack an asset