Warehouse Supevisor
Kuehne Nagel
Mississauga, Ontario, CANADA
3d ago

We are looking for a Warehouse Supervisor for our Mississauga location on Edwards Blvd.

Your Role

The Warehouse Supervisor is fully responsible for the safe, high-quality, and productive delivery of 3PL logistics services to our internal and external customers.

Main responsibilities for this role include the following and are related to customer relationships, financial accountabilities and people management.

The RPIC / ARPIC will assist with transactions involving precursors as required (if applicable).

Warehouse Operations :

  • Follow programs implemented to ensure the efficient and cost-effective operation and utilization of the facility
  • Oversee all warehouse services including receiving, storing, shipping, handling; returned / damaged goods, maintenance, and administrative activities
  • Keep teams up to date with daily operational issues, priorities, etc.
  • Balancing overtime / agency use
  • Staff planning to avoid excess overtime expenses
  • Maintain Time and Attendance system for agency and full time staff (Kronos) on a daily basis following policies and procedures
  • Maintain customer relationships :

  • Escalate customer issues to Manager quickly when necessary
  • Assist with planning for new customer implementations
  • Participate in conference calls and meetings when necessary
  • Demonstrate tact and diplomacy when communicating directly with customer representatives;
  • People Management :

  • Deal with performance issues and consult with HR / Management guidance for complex issues
  • Ensure staff without computer / email access has access to important information (e.g., from HR, Management, etc.)
  • Comply with all Health / Safety / Security programs to ensure the safety of all personnel, equipment and property
  • Strive for continuous improvements in all facets of warehouse operations
  • Prepare accurate and timely reports regarding warehouse operations
  • Manage performance reviews, guide employee growth and development
  • Ensure adequate training of staff
  • Your Skills and Experiences

  • Degree / Diploma in International Business, Transportation, Logistics, Customs or a related field preferred
  • 3-7+ years’ experience in Contract Logistics / 3PL / Distribution Centre / Warehousing environment
  • 2-3+ years leadership / supervisory experience with 10-15+ direct reports
  • Managerial / direct experience with distribution centre processes required (receiving, picking, packing, shipping, returns, value added processing and sub-assembly)
  • Excellent understanding of warehouse operations and cost structures
  • Strong customer orientation and problem solving skills
  • Proven proficiency in an automated warehouse environment, working knowledge of WMS technologies and Warehouse Distribution environment
  • Demonstrated competency with distribution centre equipment, technology and software
  • Knowledge of all applicable health and safety and employment standards
  • Knowledge of Quality Management Systems and company production systems required (document control, 5S, Lean or Six Sigma tools)
  • Certification(s) in applicable material handling equipment is considered an asset
  • Knowledge of co-pack an asset
  • Apply
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