Hospitality Supervisor - Premium Clubs
Vancouver Canucks
Vancouver, BC, CA
3d ago

WHO WE ARE :

We create unforgettable moments that unite us all. We are more than the Vancouver Canucks, an NHL team striving to hoist the Stanley Cup.

We are an organization striving to foster a high-performance culture, where our staff feels valued, inspired, engaged and challenged to deliver exceptional business results.

We are overachievers who can make things happen by bringing enthusiasm and drive to the organization with a diversity of thought, and a passion for sport.

JOB SUMMARY :

Each of our supervisors plays an integral role in leading staff within the Premium Service Department and for providing exceptional service to our fans and guests.

With a positive energetic and enthusiastic approach, supervisors will build, coach and motivate high performing teams with a focus on excellence, passion and commitment to quality product and service.

This is an hourly, events-based position.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

  • Lead your respective teams and provide ongoing coaching and recognition to team members to ensure excellent hospitality is provided and the fan experience is exceptional
  • Contribute to building a high-performance team by actively partnering with all staff of Rogers Arena
  • Oversight on post event administrative responsibilities such as cash reconciliations, gratuities disbursements, product orders, staff hours submissions
  • Own inventory responsibilities for their Club
  • REQUIRED EXPERIENCE AND QUALIFICATIONS :

  • Highly committed to a premium level of service
  • Strong written and oral communication and interpersonal skills
  • Professional, premium appearance and manner
  • Must possess a demonstrated background in restaurants and Supervisory / Management skills : Able to lead and be part of a teamMaintain and develop standards and coach for improved performanceAble to maintain a calm demeanor and react appropriately and effectively to situations as they arise with minimal supervisionAble to make decisions independently with minimal supervision
  • Able to lead and be part of a team
  • Maintain and develop standards and coach for improved performance
  • Able to maintain a calm demeanor and react appropriately and effectively to situations as they arise with minimal supervision
  • Able to make decisions independently with minimal supervision
  • Fine Dining experience is an asset
  • Wine knowledge is an asset
  • Possess superior conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele
  • Ability to communicate effectively and professionally in both written and oral format
  • Demonstrate excellent on-the-spot problem solving skills, including the ability to independently handle service recovery situations to a fan’s satisfaction
  • Basic computer skills with functional knowledge of Microsoft Excel and Word
  • Micros POS knowledge is an asset
  • Previous experience with OpenTable or Seven Rooms reservation is an asset
  • Completion of a Serving it Right certificate
  • Must have a passion & commitment to work all Vancouver Canucks home games
  • Must be able to work weeknights, weekends, and holidays with varied start times based on the needs of the event and with this being an event-based business
  • Must be able to safely lift up to 35 lbs
  • Must be able to stand during scheduled shift, and withstand repetitive walking, reaching, and bending for long periods of time
  • If you are a Non-Canadian resident, you must hold a valid work permit that expires no earlier than July 2020
  • Interested, qualified candidates are invited to submit their resume and cover letter by clicking the Apply Now button at the top of the page.

    This position will remain open until filled.

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