Reporting to the Production Manager, the Heavy Duty Carpet Cleaner will be responsible for conducting various cleaning services at assigned residential and commercial customer sites in the west end of Toronto.
DUTIES & RESPONSIBILITIES
The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require.
ServiceMaster Clean maintains the right to modify job duties and responsibilities at its discretion.
Client Site Duties
Complete jobs to specifications to customer’s satisfaction
Provide superior carpet cleaning / steam cleaning / saniizing / upholstery cleaning / strip & waxing of floors
Confirm work is completed to ensure the job meets ServiceMaster standards and customer requirements
Handle re-service requests promptly and courteously
Maintain all equipment and vehicles to ensure they are in proper working order
Maintain comprehensive understanding and knowledge of the business and services offered, advise customer appropriately, qualify jobs to be completed and gain the confidence of clients
Attend weekly meetings with production team
Maintain professional conduct and appearance in all client facing activities
Provide an exceptional level of service that exceeds the expectation of the client
Conduct all work in accordance with company safety policies
Adherence to all company workplace policies
Perform other duties as required
Review work orders assigned and communicate with office associates as needed
Check routing and directions to each job as required
Provide weekly invoices to Accounting / Office Manager
Inspect materials and equipment required for the scheduled jobs to ensure it is maintained in good working order.
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required.
Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and / or Franchise Owner.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Characteristic and Ability Requirements
Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines
Effective communication skills both written and verbal
Highly organized, strong attention to detail and ability to multi-task
Sound work ethic
Proven ability to build and maintain strong working relationships
Flexible, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlines
Operates with honestly and integrity with a genuine desire to make valuable contributions to the team
Team player that fosters team-based learning
Works well independently and in a team environment
Work Experience Requirements
Experience in Commercial cleaning is preferred but will provide training to suitable applicants.
This position requires a high level of physical exertion due to heavy lifting of equipment.
There is a low risk of exposure to adverse working conditions.