Responsible for working with assigned Franchises by notifying or locating customers with delinquent accounts and attempting to secure payment.
Coordinate all collections efforts to include customer service, handling escalated calls and providing problem-solving assistance, maintain detailed records, and communicate with both Corporate and Franchise locations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Contact delinquent account customers; document the status of customer and the collection efforts
Confers with customer by telephone in attempt to determine reason for overdue payment
Mail form letters to customers to encourage payment of delinquent accounts
Ensures auction and collection procedures are in compliance with Federal and Provincial Lien Laws and consistent with our standards
Review final pick-up and redelivery customers on day calendar report, recommend necessary action
Review Accounts Receivable aging and perform necessary collection activities
Submit semi-monthly aging report with collection notes to supervisor and respective Franchisee
Process credit card or EFT payments
Place customers in auction status and provide the finalized list to the Auctions team
Submit recommendation for closed accounts with outstanding balances for potential write off to bad debt
Review bankruptcy documentation for any customer who may file bankruptcy
May perform other duties and responsibilities as assigned
MANAGEMENT & SUPERVISORY RESPONSIBILTIES
Typically reports to Management. Direct supervisor job title(s) typically include : Mgr - AR Collections
Job is NOT directly responsible for managing other employees (e.g., hiring / termination and / or pay decisions, performance management)
JOB QUALIFICATIONS : Education & Experience Requirements
Bachelor's degree (B. A.) or 0-2 years experience
Possess math skills sufficient to perform required duties
Or an equivalent combination of education, training or experience
Ability to sit at a desk and use a computer for up to 8 hours a day; Ability to use hands and fingers to type on a keyboard and use a mouse to navigate;
Vision sufficient to view small details on a computer monitor
Ability to stand and walk up to 8 hours a day; Ability to stoop, bend and lift boxes weighing up to 22kg (50 lbs).
Ability to hear and verbally communicate using a telephone handset and / or connected headset device
Regular business hours. Some additional hours may be required.
Travel requirements : Negligible
Climate-controlled office environment during normal business hours.
Regular attendance and punctuality required
May be subject to pre-employment criminal background in accordance with company policy
The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required;
and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job.
Equal Opportunity, Affirmative Action Employer
Portable Storage Canada Limited is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, colour, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.