Food & Beverage Senior Manager
Vail
Whistler, BC, Canada
5d ago

Position Status : Full Time (Min. 40 hours / week), Year Round, Salary

Whistler Blackcomb’s Mission Statement is Experience of a Lifetime

Love what you do! Because that’s what we’re all about. The Whistler Blackcomb staff is comprised of individuals who thrive in the outdoors, love the mountains, and are passionate about what they do.

We look for applicants who share in this passion, whether you are looking for a seasonal job or wanting to build an exciting career, don’t miss the chance to work and play in BC’s winter wonderland.

If you sound like our ideal applicant please apply online and show us what you’ve got. #wbworklove

Why you’ll love working in Food and Beverage :

  • Work experience overseeing multiple business units and divisional strategy
  • Opportunities for career advancement at WB and within Vail Resorts
  • Work with a group of like-minded professionals
  • Operational Scope

  • This person is responsible for providing the experience of a lifetime in all facets of their work. They are responsible for overseeing multiple F&B locations and for a significant portion of divisional revenue;
  • managing revenue, and expenses to achieve contribution targets set with the Vice-President of Food and Beverage and the Director of Finance.

    This position oversees upwards of 200 employees. Advanced ski and / or snowboard skills and operation of a vehicle are essential functions of this position and will require the applicant to meet the minimum requirements of the WB Driver’s Standards Policy.

    Mission Statement : To energize our employees, guests, and each other for the experience of a lifetime.

    Responsibilities :

  • Lead strategic business planning initiatives and implement in their business, resort-wide, and with Vail Resorts as required.
  • Collaborate on business, concept, and product development in conjunction with the VP of Food and Beverage, Executive Chef, Vail Resorts Enterprise F&B Leadership, and the F&B Senior Management Team while leading these initiatives during implementation and operation.
  • Collaborate on and develop long term capital and growth initiatives through the capital planning process with the VP of Food and Beverage, Vail Resorts Enterprise F&B Leadership, and the WB F&B Senior Management Team.
  • Lead the talent development, succession, performance evaluation, performance management, compensation and on-going performance feedback for a team of reports that includes both leaders and employees.
  • Lead and verify Safety and Food Safety plans and initiatives that deliver at the high standard that reflects the values of Vail Resorts and as required by law / regulation.
  • Be accountable for COS issues and be able to offer solutions to these issues.
  • Review and communicate weekly financial reports; knows how to drive performance in contribution, labor and COS.
  • Lead labour management and follow up on scheduling and labor management issues and will offer direction and prompt solutions to these issues.
  • Be a steward of the environment and take ownership of WB and Vail Resorts Zero Waste initiatives, providing company-wide leadership for the network.
  • Deliver guest service that reflects industry leading standards for the international restaurant industry and the high expectations of Vail Resorts guests.
  • Build strong relationships with government, business and community, and participate in resort initiatives with all of these partners.
  • Oversee all mandated licensing needs for multiple businesses.
  • Oversee the development and maintenance of 3rd party contracts and relationships.
  • Support and develop partner and strategic alliance relationships division-wide.
  • Liaise with Marketing, Sales, and the Food and Beverage Division to ensure coordinated initiatives are driving business and that the brand is managed and cultivated.
  • Implement and act on Customer Satisfaction Metrics (Mystery Shopper and GX) to evaluate and optimize Net Promoter results against established targets, and communicate to recognize results, re-
  • enforce consistent standards and to reflect best practices company-wide.

    Leadership Key Success Factors

  • Leads the F&B and WB Teams to deliver on our mission The Experience of a Lifetime while demonstrating and coaching our Core Values, and Core Competencies.
  • Understands his / her individual strengths and recognizes areas in which further professional development is needed.
  • Helps employees understand their role in achieving our business strategy.
  • Envisions shapes and executes the long term direction and strategy for his / her business.
  • Lives the Vail Resorts values and inspires others to do the same.
  • Develops leaders to support the organization’s long-term business strategy.
  • Acts as a leading voice for their business, communicating vision and strategy while being responsive and sensitive to community issues.
  • Makes tough decisions at the right time.
  • Builds a strong and diverse team, leverages the talents of each contributor to achieve maximum business results.
  • Develops and shares a sharp understanding of competitive intelligence; and deploys a competitive strategy that enables the resort to dominate its market.
  • Management Key Success Factors

  • Demonstrates and leads our Core Values : Be Safe, Do Right, Do Good, Have Fun, Drive Value, Serve Others
  • Demonstrates and leads our Leadership Competencies : Drive, Out Front, Re-imagine, Develop, Connect, Passion
  • Takes on new responsibilities in an evolving leadership and business environment.
  • Seeks to generate revenue opportunities by creating new, and enhancing current businesses.
  • Has their finger on the pulse of employee moral.
  • Knows how to maximize the current experience and incessantly seeks out the experience of a lifetime for our employees and guests.
  • Regularly evaluates the feasibility of existing businesses and discontinue those that are not profitable.
  • Makes personal and professional growth possible for all employees.
  • Understands and leverages experience and service benchmarks in your market.
  • Increases shareholder value by setting accurate and challenging performance targets and deploying the business assets for maximum return.
  • Instills pride in the team and encourages members to feel proud about their accomplishments.
  • Understands and leverages experience and service benchmarks in the leisure / hospitality industry.
  • Must have B.C. Serving it Right as well as Food Safe Management Certification.
  • Satisfactory criminal record check is required.
  • We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally.

    Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest.

    Do you possess a calling for delivering world-class events and amenities? Explore Employment Opportunities with Whistler Blackcomb! ().

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