Player Services Representative
Gateway Casinos & Entertainment Limited
Dresden, Ontario
20d ago

Gateway Casinos & Entertainment Limited ( Gateway ) is one of the largest and most diversified gaming companies in Canada.

Operating in British Columbia, Edmonton and Ontario, Gateway has over 6,000 employees and operates 25 gaming properties with more than 280 tables, over 9,600 slots, 68 restaurants and bars and 272 hotel rooms.

As the selected service provider for the Central Gaming Bundle in Ontario, Gateway will bring two more properties and one new planned build in Wasaga Beach or Collingwood to the Gateway portfolio when fully implemented.

A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, which has dramatically improved the gaming customer experience while attracting new customers.

This includes brands like Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada.

Further information is available at

Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our locations.

Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today!

The Position

Our friendly atmosphere, attentive and committed service starts with you! Make each and every customer’s experience a great Gateway one!

The Player Services Representative (PSR) is the ambassador of our Winner’s Circle Rewards loyalty program. In this role, you will provide the highest level of customer service engaging guests to provide a memorable entertainment experience.

Key Responsibilities

  • Greet customers and provide information on events and promotions
  • Explain and enroll customers in the Winner’s Circle Rewards loyalty program
  • Assist in implementing on-site events, promotions and entertainment initiatives
  • What You’ll Require

  • A secondary school diploma; post-secondary diploma in Marketing or a Business related discipline is preferred
  • A minimum one year of experience in a related field
  • Proven high level of Customer Service
  • Organizational, interpersonal, analytical and communication skills.
  • Knowledge of computer application packages and mathematical skills
  • The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
  • Apply
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