Coach Niagara Falls, ON, CA
Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship.
Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach.
All over the world, the Coach name is synonymous with effortless New York style.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach service skills at the Cashwrap.
A Cashier’s ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.
Responsible for :
Creating a 1st impressionGreeting the customer with a smile and eye contact and offering your nameInteracting genuinely and naturally with the customer
Engaging customer in verbal and non?verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)
Reading cues and determine customers needs
Conducting email / name capture
Maintaining SKU integrity
Maintaining Cashwrap organization and cleanliness
Suggesting multiple add?ons and selling gift cards
Maintaining media and cash accurately and in compliance with Coach policye., credit card imprints, traveler check signatures, personal checks with phone number and address
Accurately completing each transaction by identifying sales associate productivity without disrupting the service environment
Delivering product purchases to the customer appropriately
Creating a lasting impression by thanking the customer and giving them a reason to return
Representing Coach brand appropriately (dress, appearance, demeanor)
Demonstrates the following Knowledge, Skills, Abilities, and Attitudes :
Polite and friendly
Positive attitude and energy
Takes ownership of role
High level of personal and professional integrity
Appropriate sense of urgency
Remains balanced and focused and maintains composure under pressure
Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors)
Comfortable with technologyWillingness and ability to learn new technology?based proceduresUnderstanding of basic computer system operations
Ability to handle customer concerns and answer their questions appropriately
Ability to partner with management appropriately on customer issues
Ability to multitask and prioritize
Ability to adapt to each customer / their needs and their style / relate to their experience
Ability to be efficient without compromising customer service
Ability to speak knowledgeably and with confidence about product
Ability to communicate clearly to a wide variety of customers and overcome language barriers
Ability to impact customer decisions
Knowledge of when to be flexible and switch gears
Knowledge of store policies and procedures
Knowledge of and support of the porter program policies
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.
All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.
These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-
recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.