Collections & Recoveries Officer
Royal Bank of Canada
Mississauga, Ontario, Canada
43d ago

What is the opportunity?

As a Recoveries Officer, you will apply your strong negotiation skills to reduce losses and increase recoveries for RBC Personal Products, and Card portfolio.

You will conduct Recovery collections through effective collection techniques.

What will you do?

  • Recover outstanding balances on Personal Loans and Card Products, utilizing RBC collection methodologies.
  • Initiate outbound calls and receive incoming client calls.
  • Analyze all client information available to assess the maximum recovery, by providing repayment options to clients.
  • Identify risk situations and escalate if and when appropriate.
  • Provide recommendations for litigation or third party collection activity in cases where the liability status could not be recovered through normal collection activity.
  • Maintain a balance between quality Customer Care and effective collections techniques.

  • Embrace the service routines, goal setting and performance enablement.
  • Apply your capabilities to identify opportunities for innovation (Simpler, Faster, Better).
  • What do you need to succeed?


  • Collection experience.
  • Excellent telephone, negotiation and interpersonal skills.
  • Efficient time management capability.
  • Ability to adapt quickly and a rapid changing environment.
  • Self-motivated, self-managed and a team player.
  • Superior ability to problem-solve by actively listening
  • Professional communication skills.
  • Ability to balance Customer Service mindset and risk / loss mindset.
  • At ease with computers, ability to learn quickly and navigate through multiple computer programs.
  • Ability to work shifts within the hours of 8am-8pm Monday- Friday and 8am - 4pm one Saturday per month.
  • Nice-to-have

  • Knowledge of bank personal and card products.
  • What’s in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

    We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Competitive compensation
  • A professional and supportive team environment
  • A comprehensive training program on internal processes and systems
  • Career progression if you have what it takes to be the best
  • About RBC

    Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization.

    We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis.

    We employ approximately 78,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.

    S. and 39 other countries. For more information, please visit .

    Diversity and Equal Opportunity Employment

    RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors.

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