Cloud Support Specialist - Big Data (Montréal)
TELUS International
Montreal, QC, CA
9d ago

Join our team

Google Cloud technology is the future, empowering millions of organizations and businesses to lead, innovate and grow.

If you are interested in working with this leading edge technology while providing best in class technical customer support, consider this great opportunity at TELUS.

Here’s the impact you’ll make and what we’ll accomplish together

We are looking for Big Data - Cloud Support Specialists who will provide excellent technical customer service support for Google Cloud Platform products and solutions including Big Data and related services.

Working in a blended call center environment, you will provide real time technical assistance over the phone and via online communications based on client requirements as part of a global 24x7 support organization.

This role will also work closely with engineers and product managers to improve the product and make our customers successful.

Here’s how

  • Provide technical and developer support to customers using Cloud Platform products, solutions & application programming interfaces (APIs)
  • Identify and document product bugs and feature requests and work with internal support teams and customers to implement effective solutions
  • Ability to reproduce customer issues in order to efficiently provide a holistic fix
  • Work closely with internal support teams to improve Cloud Platform products at a senior level
  • Provide assistance and guidance to users through public forums (third party and Google-owned)
  • Qualifications

    You’re the missing piece of the puzzle

  • Ability to read and understand code, able to write code to reproduce customer problems
  • Strong research, analytical and problem solving skills required to work with petabyte or even exabytes of data
  • Familiar with web protocols : HTTP, TLS / SSL, etc
  • Firm understanding of programming : Java, C++, C#, Scala, Python, etc. and scripting languages : Python / PHP / R
  • Background in Structured Query Language (SQL)
  • Experience with Big Data architectures and technologies (more than 1TB of data) and Business Intelligence (BI) solutions
  • Ability to read and understand public facing docs (Google developer's website or stack overflow)
  • Ability to read and understand logs and stack traces
  • Familiarity with modern API technologies : OAuth, HTTP RPCs
  • Experience with distributed computing frameworks : Hadoop, Spark, Flink, Storm, Samza, Beam, Google Big Query, etc
  • Experience with distributed data stores : HBase, Cassandra, Riak, Google Bigtable, Amazon Dynamo DB, etc. and / or distributed message brokers : Kafka, RabbitMQ, ActiveMQ, Google Pub / Sub, Amazon Kinesis, etc
  • Familiarity with parallel / distributed computing : NoSQL, MapReduce, Hadoop, Spark, etc
  • Experience in deploying and managing distributed systems and clusters
  • Strong sense of business ownership and customer focus
  • Must have advanced oral & written English language and communication skills
  • Preferred Qualifications :

  • Experience in technical support : familiarity with case prioritization, service level agreement (SLA) compliance, and quality
  • Experience with the popular technologies in the machine learning / big data ecosystem
  • Experience with any machine learning (ML) library : scikit-learn, pytorch, tensorflow, Spark mllib or basic understanding of ML concepts
  • Experience with Platform as a Service (PaaS), and Infrastructure as a service (IaaS) technologies
  • Java or Objective C experience is a plus
  • Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.

  • Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
  • and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

    Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

    Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

    Do you share our passion? At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

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