Customer Service Representative
Banque Nationale
Plessisville, Center of Quebec City, QC Canada
16d ago

This position reports to the Manager of Customer Service.

Main challenges :

  • Offer personalized and efficient service
  • Take charge of clients by identifying and anticipating their needs and steering them toward electronic solutions (ABM or Internet) or the right advisor
  • Propose and inform clients about specific Bank products and services
  • Perform operational activities
  • Answer phone calls and client requests
  • Complete the scheduled training activities in order to acquire the knowledge required for the position
  • Learn and comply with established policies, standards and procedures
  • Qualifications

  • High school diploma and two years' relevant experience or College diploma
  • Sales and customer service experience
  • Knowledge of banking products and services, an asset
  • Flexibility to work schedules, an asset
  • Flexibility to cover several branches, an asset
  • Bilingualism (spoken and written) - English and French
  • Diversity is an integral part of the Bank's values and commitments.In this document, the masculine gender designates both sexes with no discrimination intended, and is used only to facilitate reading.

    LI-DNP Particular condition (external) : Please note that work schedule may vary according to operational needs.

    Job field

    Customer service representatives and tellers

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