Bilingual French Collections Representative
Mississauga, Ontario
2d ago

What does a great Senior Accounts Receivable Representative do?

  • Collect via telephone in a call center environment manually , to contact merchants in regards to their outstanding accounts.
  • The accounts are collected in compliance with all applicable regulations and internal performance standards in order to meet or exceed personal and / or departmental objectives
  • Establishes rapport with merchant in order to overcome objections and negotiate payment of the debt
  • Documents all discussions and actions in a tracking system or database
  • Confirms payment arrangements and finalizes call.
  • Collect on higher value or older merchant debt, spending more time negotiating with merchants to make payment arrangements or collect balance in full
  • Submitting tickets for customer account closure
  • Preparing checks to send in for deposit
  • Basic Qualifications for Consideration :

  • High School Diploma or equivalent
  • Minimum of three years collection experience.
  • Strong verbal communication skills must be demonstrated along with a professional telephone manner in order to communicate effectively with business owners
  • Knowledge of applicable regulations preferred
  • Experience with computer systems and accessing information to provide to data to clients
  • Must have an excellent work history with a strong record of job stability
  • Bilingual (French) required
  • Self-motivated
  • Attention to detail
  • Quick learner and knowledge of multiple systems
  • Preferred Skills, Experience, and Education :

  • Previous work experience in industries ranging from payment processor collections, bank collections, credit card collections, mortgage collections, medical collections, commercial collections, etc
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