What does a great Senior Accounts Receivable Representative do?
Collect via telephone in a call center environment manually , to contact merchants in regards to their outstanding accounts.
The accounts are collected in compliance with all applicable regulations and internal performance standards in order to meet or exceed personal and / or departmental objectives
Establishes rapport with merchant in order to overcome objections and negotiate payment of the debt
Documents all discussions and actions in a tracking system or database
Confirms payment arrangements and finalizes call.
Collect on higher value or older merchant debt, spending more time negotiating with merchants to make payment arrangements or collect balance in full
Submitting tickets for customer account closure
Preparing checks to send in for deposit
Basic Qualifications for Consideration :
High School Diploma or equivalent
Minimum of three years collection experience.
Strong verbal communication skills must be demonstrated along with a professional telephone manner in order to communicate effectively with business owners
Knowledge of applicable regulations preferred
Experience with computer systems and accessing information to provide to data to clients
Must have an excellent work history with a strong record of job stability
Bilingual (French) required
Attention to detail
Quick learner and knowledge of multiple systems
Preferred Skills, Experience, and Education :
Previous work experience in industries ranging from payment processor collections, bank collections, credit card collections, mortgage collections, medical collections, commercial collections, etc