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NV-03The incumbent carries out various operational activities related to processes associated with caisse products and services.
He or she carries out supplemental transactions resulting from the transfer of activities to the various affected Desjardins components.
General Information on the Position
Liaise with the relevant Desjardins Group components (e.g., Shared Services Centre, AccèsD Contact Centre, Business Centre, Student Services Centre).
Process transaction notices and related operations and follow up with members and clients, in accordance with established procedures.
Carry out filing, scanning and document management activities in accordance with the practices and rules in effect.
Integrate, validate and record various data in the system.
Ensure that the activities carried out are in compliance with the prescribed deadlines and quality standards.
Ensure the security of transactions and operations, in compliance with the policies, practices and standards in effect.
Handle transactional, convenience and informational calls from the AccèsD Contact Centre in real time. Propose appropriate and sustainable solutions and ensure member and client satisfaction.
Process transactional notices from the Contact Centre and follow up with members and clients within a maximum of 24 hours.
Support the telephone support agent by communicating with various stakeholders, member-clients or Desjardins Group employees and managers, while strengthening the relationship of trust with Desjardins by adequately addressing their needs.
Workplace : The work mode applicable to the position is full-time on the employer's site #LI-Onsite
Number of jobs available : 2
High school diploma
A minimum of two years of relevant experience
Please note that other combinations of relevant education and experience may be considered
For positions available in Quebec, please note that knowledge of French is required
Knowledge of all products and services intended for Caisse members and those offered by Desjardins Business centers, components, as well as Desjardins' distribution networks and those of the competition
Knowledge of data integration in systems
Knowledge of security measures, legal framework and internal control
Knowledge of the philosophy and operations of a financial services cooperative
Knowledge of operational procedures for convenience products and services, automated and assisted transactions, and administrative activities
Knowledge of service standards
Desjardins Cross-sector skills
Action oriented, Customer Focus, Differences, Nimble learning
Key competencies for the job
Drive results, Situational adaptability
50, rue Notre-Dame, Drummondville
Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.