Operations Support Agent
3d ago

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.

At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know.

We can provide accommodations at any stage in the recruitment process. Just ask!

Job Level

NV-03The incumbent carries out various operational activities related to processes associated with caisse products and services.

He or she carries out supplemental transactions resulting from the transfer of activities to the various affected Desjardins components.

General Information on the Position

Main responsibilities

Liaise with the relevant Desjardins Group components (e.g., Shared Services Centre, AccèsD Contact Centre, Business Centre, Student Services Centre).

Process transaction notices and related operations and follow up with members and clients, in accordance with established procedures.

Carry out filing, scanning and document management activities in accordance with the practices and rules in effect.

Integrate, validate and record various data in the system.

Ensure that the activities carried out are in compliance with the prescribed deadlines and quality standards.

Ensure the security of transactions and operations, in compliance with the policies, practices and standards in effect.

Handle transactional, convenience and informational calls from the AccèsD Contact Centre in real time. Propose appropriate and sustainable solutions and ensure member and client satisfaction.

Process transactional notices from the Contact Centre and follow up with members and clients within a maximum of 24 hours.

Support the telephone support agent by communicating with various stakeholders, member-clients or Desjardins Group employees and managers, while strengthening the relationship of trust with Desjardins by adequately addressing their needs.

Specific conditions

Workplace : The work mode applicable to the position is full-time on the employer's site #LI-Onsite

Number of jobs available : 2

High school diploma

A minimum of two years of relevant experience

Please note that other combinations of relevant education and experience may be considered

For positions available in Quebec, please note that knowledge of French is required

Specific knowledge

Knowledge of all products and services intended for Caisse members and those offered by Desjardins Business centers, components, as well as Desjardins' distribution networks and those of the competition

Knowledge of data integration in systems

Knowledge of security measures, legal framework and internal control

Knowledge of the philosophy and operations of a financial services cooperative

Knowledge of operational procedures for convenience products and services, automated and assisted transactions, and administrative activities

Knowledge of service standards

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Drive results, Situational adaptability

Work Location

50, rue Notre-Dame, Drummondville

Administration (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

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