ServiceNow Administrator
Vancouver, BC, Canada
2d ago

Job Summary

As the ServiceNow Administrator, you will be responsible for the delivery, maintenance, and support of the enterprise ServiceNow application in a fast-paced environment.

You have the ability to collaborate with your team and clients while providing ongoing maintenance and configuration support of various custom-developed & configured ServiceNow solutions.

In this role, you will primarily focus on the day to day operations of ServiceNow, new project initiative involvement and stability of the existing deployed modules.

Join our dynamic and exciting team in Vancouver, BC or Edmonton, AB today!

Essential Responsibilities

  • Configure / Customize ServiceNow including Workflows, Service Portal, Service Catalog, Client scripts, Business Rules
  • Translate business objectives into systems requirements while Contributing to the design and creation of document specifications for system changes
  • Aid in the design of reports and dashboards, identify trends and work with IT Departments to mitigate issues
  • Develops technical and non-technical documentation regarding process and change controls
  • Test and update any customizations required for upgrades to new releases of ServiceNow
  • Develop quality deliverables that are adequately unit tested before handover for user acceptance testing
  • Offer tier 1 support end users and resolve issues in a responsive, professional, and timely manner
  • Qualifications

  • 3+ years of hands-on technical working experience as a ServiceNow Administrator, or equivalent enterprise application, in a medium or large enterprise organization
  • 2+ years of hands-on working experience as a member of a medium or large sized help desk
  • Good working knowledge of ServiceNow capabilities, features and functionality
  • Extensive knowledge of ServiceNow including Incident, Problem, Change, Service Request, Configuration Management Database (CMDB) and Knowledge Management
  • Effective relationship management and communication skills, with demonstrated success dealing effectively with customers, vendors, peers and senior management
  • Effective analytical and problem-solving skills with sound judgement and decision making skills
  • Excellent communication skills both written and verbal, strong leadership, interpersonal and organizational skills
  • Experience with ITIL & Service Management
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