Customer Service Coordinator (Mandarin)
Clear Summit Group
Etobicoke, Ontario, Canada
17h ago

Why Tutor Doctor Care Centre?

Our Care Centre is located in Etobicoke, at the Tutor Doctor Headquarters. Our Headquarters supports 200 franchises in over 15 countries.

The purpose of the Care Centre is to provide a positive client experience with all of our callers while offering and scheduling a free consultation.

What we offer at our Care Centre

  • Growth opportunities
  • Enjoyable working environment
  • Skills training by means of many courses
  • Incentives based on performance targets
  • Benefits after completion of probation
  • Job Requirements

  • Handle inbound and outbound calls
  • Convert inbound and outbound leads into consultations
  • Accurately record lead details into the system and document all call information
  • Multitask; manage multiple calendars (Google)
  • Qualifications

  • Fluent in English and Mandarin
  • 1-2 years of customer service experience - sales / retail industry preferred
  • Willing to work Monday to Friday 11am-7pm or 12pm-8pm
  • Strong attention to detail
  • Problem solving and reasoning skills
  • Strong computer skills
  • A team player
  • We thank all applicants for their interest in this job opening; however only those considered suitable for the position will be contacted.

    Please do let us know if you require special accommodation during any stage of the hiring process.

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