Inbound Contact Centre Representative (Banking)
The Bagg Group
Markham, Ontario, CA
14d ago

Our client, one of the large 5 Banks, is looking for an Inbound Contact Center Representative to join their team!

Job title : Inbound Contact Center Representative

Job number : #62296

Location : 3500 Steeles Ave E - Markham, ON

Hours of work : Rotational shifts - Mon-Fri 8am-9pm and Saturday 8am-4pm

Min 22.5 hours / week up to full time 37.5 hours or more may be required.

Pay rate : $16.63 / hr

Contract duration : 3 months with possibility of extension

Must have good credit score and clear criminal record

The main function of a Contact Center specialist is to interact with sales channels, banks partners and vendors to provide information in response to inquiries about products and services and to handle and resolve inquiries and concerns.

A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed.

Job responsibilities :

Resolve concerns, providing information, answer questions and triage calls as necessary

Refer unresolved customer grievances to designated Officers or Managers when required

Keep records of call interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Compliance reviews of appraisal reports to meet the banks Real Estate Secured Lending guidelines.

Managing all inbound calls from the sales channels and compliance review of appraisal reports

Job requirements / skills :

  • Must have good communication and problem solving skills
  • Attention to detail
  • Eagerness to learn
  • Ability to manage a stressful environment
  • Education / experience :

  • Previous call center would be a huge asset
  • Previous experience in a appraisal and credit would be ideal
  • Credit or RESL experience highly preferred
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