Full Time Client Care Coordinator
Hearing Solutions
Ottawa, Canada
5h ago

HEARING SOLUTIONS has been providing Audiology and hearing aid services to the public since 1996. We currently have 27 clinics and thousands of satisfied customers in the Greater Toronto Area as a result of our professionalism and exceptional devotion to quality customer care.

What we believe

Our mission is to enhance your quality of life by providing the most comprehensive hearing healthcare in a caring and professional environment.

Position Description

We are seeking motivated individuals for a full-time front desk Client Care Coordinator (CCC) position for our clinic in St.

Laurent Mall in Ottawa. The CCC reports to the Territory Manager and is responsible for persuading, motivating, and influencing patients to convert inquiries forward into hearing test appointments.

Our Team

Our attitude, actions and behaviors have great potential to make patients feel understood, important and comfortable. Each CCC receives regular support and coaching from our highly engaged leadership team to ensure they are maximizing every opportunity to get people in the door, so that you have the opportunity to improve the quality of people’s lives.

Qualifications :

  • Minimum 2-3 years in retail and / or medical services environment
  • Post-secondary education
  • Proficiency with Microsoft Office (Excel, Word, Outlook)
  • Key Competencies :

  • Ability to persuade, motivate, and influence patients and convert customer inquiries forward into hearing test appointments
  • Strong relationship building skills
  • Proactive customer service approach which includes patience and listening skills
  • Receptivity and adaptability to change
  • Accountability and ownership; results oriented
  • Prioritizing, planning and organization
  • Multi-tasking with disciplined time management
  • Analytical; attention to detail; follow through
  • Ability to work independently and as part of a team
  • High initiative; creative contributor
  • Professional written & verbal communication
  • Benefits

    The compensation package includes a salary, bonus opportunities, self-development and training opportunities, opportunities for advancement, health insurance benefits and generous paid time off.

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