Business Analyst
Carlton One Engagement
Markham, ON, CA
10h ago

Can work be meaningful? Can it mean more than money, meetings, projects and deadlines? Can companies create positive climate eco-action?

Can they do well, and do good? We’re staking our business on ‘ Yes ’ to every one of those questions.

Carlton One Engagement ( carltonone.com ) is a B2B technology company that helps make work mean more within employee recognition, sales performance, loyalty, and reward management industries around the world.

With over 450 clients, 10 million actively engaged members across 185 countries with an annual growth rate of 40% you will be joining a team with a proven, global track record.

Each of our technology products fuel our eco-action mission of funding tree planting around the world. We have already funded 12.

4 million trees, and are growing to achieve a goal of 100 million trees every year.

To get to there, we need you here. We need your drive, your curiosity, and your belief that you can help change the world.

Today, our Professional Services division is looking for a talented Business Analyst. If this is you, and you share our vision of a more meaningful career, please apply for this opportunity so that we can grow together.

About the Opportunity :

We have an immediate opening for a Business Analyst. This is a full-time hybrid position based out of Markham, Ontario. You will primarily be responsible for the management and execution of software solutions designed to meet specific business requirements.

Responsibilities :

  • Gather and assess requirements from internal and external resources to ensure requirements, issues and challenges are understood from a business and technical perspective
  • Define and deliver scope of work and offer input on business process improvements, including timing estimates from implementation tea
  • Develop and articulate solutions to satisfy business requirements which fall outside of available functionality or operational processes
  • Manage all project documentation including user stories, specifications, business process diagrams, data mappings, and acceptance criteria
  • Create test scenarios and ensure delivered results align with specifications and adhere to project schedules and deadlines
  • Design and implement data visualizations and reporting solutions
  • Manage all change requests including impact to approved scopes and communications to implementation team
  • Coordinate development tasks across a global IT team and external resources via Scrum sprints and Hybrid project methodologies
  • Qualifications :

  • University degree or college diploma in Information Technology or related discipline.
  • 2+ years’ experience as a business analyst in a software development or operational assessment environment
  • Previous development experience would be an asset.
  • Experience with REST APIs and API client tools (i.e. Postman)
  • Experience with web services would be an asset
  • Experience with mobile application would be an asset
  • Experience with web technologies such as React, VUE, etc would be an asset
  • Experience with MySQL along with an understanding of RDBMS, database structures and the ability to write queries would be an asset
  • Excellent communications skills, both verbal and written.
  • Demonstrated experience assessing operational processes, building current and desired workflows, creating user stories
  • Experience with cross functional teams including technology, accounting, operations
  • Experience with Freshdesk or other Customer Service Ticketing solutions would be an asset
  • Able to work in a fast-paced environment.
  • Must be well disciplined, self-directed, organized and project driven.
  • Additional Perks

    Here are some additional “Perks” that we provide :

  • Hybrid work environment
  • All employees are eligible to earn Bravo reward points
  • Access to our “Employee Benefits” portal – you can save hundreds of dollars annually
  • Proximity to public transit
  • Monthly company-wide events, great parties, and trips
  • How to Apply

    If this great opportunity looks incredible to you, we look forward to hearing from you. Our online application will give you the option to apply to this role directly.

    We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process.

  • If you need assistance to accommodate a disability, you may request an accommodation at any time, please contact us with the “
  • Help” button in the application.

    We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you.

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