Job Description Summary Your downtown shopping centre is looking for a smart communicator to join its team! Cornwall Centre is currently recruiting for a Guest Services Representative.
The successful candidates will spend their time responding to customer inquiries, providing mall information, aiding customers with parking payment, as well as assisting in mall promotions, particularly Gift Card Sales.
The perks about working for Cornwall Centre
Quick access to many food and retail shops during breaks
Diverse group of shoppers and guests that changes seasonally
Experiencing the fast-paced downtown lifestyle, in the hub of the city
If you have a minimum Grade 12 (or recognized equivalent), excellent customer service skills, enjoy solving problems, and are great at wrapping gifts, you may be a perfect fit.
We are flexible in scheduling if you can be flexible on when you can work - weekday, weekend, and / or evening flexibility required.
Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
Sale of shopping centre Gift Cards, which includes : daily deposits, shift reports and logs, distribution of gift with purchase items
Telephone, email and in-person inquiries
Opening & closing duties as per the Guest Services Supervisor
Prepare and manage various customer tracking initiatives
Provide customer assistance with all available mall services.
Assist other mall personnel (Security and Maintenance) to provide an exceptional customer experience
Cultivate relationships with the shopping centre's retailers and continually stay abreast of product offerings and store promotions.
Collating various documentation for shopping centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set-ups
Maintaining cleanliness and organization at the workspace
Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
Provide back up to the Parkade Booth Attendant (sick coverage, breaks) when required
Other duties as assigned by the Guest Services Supervisor
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace.