Part-time Guest Services Representative
Cushman & Wakefield
Regina, Saskatchewan, Canada
17h ago

Job Description Summary Your downtown shopping centre is looking for a smart communicator to join its team! Cornwall Centre is currently recruiting for a Guest Services Representative.

The successful candidates will spend their time responding to customer inquiries, providing mall information, aiding customers with parking payment, as well as assisting in mall promotions, particularly Gift Card Sales.

The perks about working for Cornwall Centre

Free parking

Quick access to many food and retail shops during breaks

Diverse group of shoppers and guests that changes seasonally

Experiencing the fast-paced downtown lifestyle, in the hub of the city

If you have a minimum Grade 12 (or recognized equivalent), excellent customer service skills, enjoy solving problems, and are great at wrapping gifts, you may be a perfect fit.

We are flexible in scheduling if you can be flexible on when you can work - weekday, weekend, and / or evening flexibility required.

Responsibilities :

  • Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
  • Sale of shopping centre Gift Cards, which includes : daily deposits, shift reports and logs, distribution of gift with purchase items
  • Telephone, email and in-person inquiries
  • Opening & closing duties as per the Guest Services Supervisor
  • Prepare and manage various customer tracking initiatives
  • Provide customer assistance with all available mall services.
  • Assist other mall personnel (Security and Maintenance) to provide an exceptional customer experience
  • Cultivate relationships with the shopping centre's retailers and continually stay abreast of product offerings and store promotions.
  • Collating various documentation for shopping centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set-ups
  • Maintaining cleanliness and organization at the workspace
  • Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
  • Provide back up to the Parkade Booth Attendant (sick coverage, breaks) when required
  • Other duties as assigned by the Guest Services Supervisor
  • Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace.

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