WHY IS THIS A GREAT OPPORTUNITY?
Career Connections Canada Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
To request an accommodation, please contact Career Connection
General Summary :
The Bilingual Customer Service Representative will be responsible for all aspects of the order process, including order processing, invoicing, returns, and order follow-up.
In addition, responsibilities include intake and processing of Quality Complaints and general inquiries. All of this is done while providing exceptional customer service and customer relationship management.
Principal Duties and Responsibilities :
Accurately entering and / or verifying (EDI) customer orders
Liaising with Third Party Warehouse regarding order shipments
Responding to customer questions and / or reports regarding delivery times and product availability
Daily invoicing of all orders
Logging, researching, and resolving shipment issues
Issuing Return Material Authorization numbers and subsequent credits for returned products
Facilitating product recall or withdrawal process
Responding to inquiries regarding product information, complaints, and educational and promotional materials from internal and external stakeholders in a timely fashion
Analyzing and rectifying customer concerns using established procedures
Ensuring that a professional attitude and demeanor are conveyed during all communication with both internal and external customers
Participating in projects as assigned by the Customer Service Manager
Knowledge, Skills and Abilities
Bilingual (French / English) with excellent oral and written communication
2 years’ experience in data entry / order desk. Customer service experience is an asset
University degree / College diploma in relevant field of study
Data Entry skills with exceptional accuracy and attention to detail
Must be able to manage and prioritize multiple tasks and meet deadlines
Organization skills / time management
Strong problem solving
Strong computer skills : Word and Excel; SAP experience is an asset
Ability to work independently, and also be a strong team player
Follows corporate SOPs and departmental procedures
Analytical with critical thinking skills
Oral and written communication
Strong sense of urgency and initiative
Customer focus (internal & external)
Ability to interact well with internal stakeholders.
University - Bachelor's Degree / 3-4 Year Degree