Enrollment Advisor
Dignity Health Global Education
Toronto, ON, CA
6d ago

About DHGE : Dignity Health Global Education is a joint venture between Dignity Health, and Global University Systems (GUS) to provide excellent education opportunities to the healthcare workforce - online qualifications made with industry, for industry underpinned by academic excellence.

Dignity Health recently merged with Catholic Health Initiatives (CHI), to form the largest not for profit health system in the US, which employs more than 150,000 staff, boasts over $29 billion in revenue, 700 care sites and 142 hospitals across 21 states.

Role SummaryThe Enrollment Advisor serves as a primary contact for new and existing prospective students inquiring about Dignity Health Global Education (DHGE) workforce development programs.

Providing quality customer service, the enrollment advisor performs a comprehensive set of recruitment (sales) and admissions responsibilities, supporting prospective students throughout the inquiry to application to enrollment journey.

The enrollment advisor represents DHGE and its business partners and serves as subject matter expert on all DHGE educational products, including admissions and financial aid practices / procedures.

  • Key Responsibilities : *Implements student recruitment strategies and procedures in pursuit of individual and organizational (DHGE) enrollment targets;
  • responsible for achieving lead-to-conversion goals through the effective daily management of an assigned sales funnel *Maintains comprehensive knowledge of DHGE programs, policies, and procedures;
  • utilizes knowledge to uphold DHGE standards and assist prospective students throughout the admissions process.*Promptly responds to (and continually engages) new and existing prospective students and guides them through the decision-making process using a consultative (personalized, constructive, engaging, motivating, and informative) sales approach*Effectively establishes a relationship of trust with a diverse prospective student population in order to understand the student’s primary goals and advance them toward those objectives.

  • Reviews prospective student admission files and ensures applicant needs are addressed in such areas as application / document completion, financial aid, program logistics, etc.
  • Plans, organizes, and executes (one-one-one and group) recruitment and enrollment activities, such as prospective student consultations, information sessions, webinars, off-site education fairs, etc.
  • some domestic and / or international travel may be required)*Utilizes reports daily to track performance against measured benchmarks, identifying and managing opportunities for improvement*Acts as liaison between prospective students and proper DHGE personnel to remove barriers to enrollment.

    Provides student with available options and assists in problem resolution.*Consistently utilizes CRM (Salesforce) to track and cultivate a pipeline of high value applicants.

    Maintains accurate student information and qualitative business insights in CRM.*Represents DHGE as a brand ambassador, providing exceptional customer service and creating positive touch points that leave a healthy impression of DHGE (and partner organizations) with internal and external customers.

  • Establishes and nurtures positive working relationships with all internal DHGE and external stakeholders Collaborate with B2B representatives to further organizational recruitment and enrollment objectives*Completes special projects, assignments, and other duties as designated by the supervisor Knowledge / Skills : *Strong written, verbal, and interpersonal communication skills;
  • demonstrated ability to communicate confidently and in a professionally persuasive tone through phone, e-mail, text, web-based applications, and face-to-face*Ability to leverage Salesforce (CRM) to guide day-to-day activities and manage a sales funnel*Keen understanding of the US higher education system (general understanding of the US healthcare industry a plus)*Demonstrated understanding of best in class sales tactics, with experience selling into US and other international markets.

  • Ability to work collaboratively across departments, functions, and cultures*Strong professional presence and ability to present information in a clear and compelling manner*Coachable, with a willingness to learn and apply new skills*Strong technical and data analysis skills*Understanding of marketing and recruiting concepts, strategies, and best practices.
  • Conveys a professional image in person and on social media; ability to effectively represent the DHGE brand in the community*Exhibits integrity and outstanding judgment in all business matters*Comfortable in an environment that moves fast and changes often, where performance is measured against ability to meet core objectives*Self-motivated and able to work with minimal supervisionExperience : *working in higher education with recruitment and / or admissions responsibility*working in inside sales, account management, or business development*selling adult learning and / or workforce development solutions (certificates or degree)*using Salesforce to manage a sales funnel and guide day-to-day sales activities Education : * Bachelor’s degree (or higher) in communications, business, marketing, or related field Dignity Health Global Education is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
  • If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter or contact us with the Help button in the application.

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