Bilingual Credit Administration Officer (Mortgage)
Banque Laurentienne
Toronto, ON, CA
2d ago
source : JobsMedia

Job Description

About Laurentian Bank Financial Group

Founded in 1846, Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health.

The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the "Group" or the "Bank").

With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers.

With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.

The role is to fill under Laurentian Bank a subsidiary of the Laurentian Bank Financial Group.

The Credit Administration Officer, Mortgage Underwriting is responsible for all activities after a mortgage application has been approved up to the point of funding the mortgage.

Key responsibilities include :

  • processing documents in the company's work flow system,
  • reviewing incoming documentation for compliance with file specific conditions and company policies
  • Following up with mortgage brokers for outstanding conditions
  • sending mortgage solicitor instructions to third party service providers / notaries
  • preventing fraud through knowledge. attention and detection
  • The role also involves responding to inquiries from internal and external clients and providing a consistent level of customer service in accordance with LBC Tech service level standards, policies, and procedures.


    º Preprocessing incoming documents in the company's work flow system ensuring documents are attached to the correct mortgage file and labelled correctly.

    º Reviewing and approving documentation as received within established Service Level Standards ("SLAs").

    º Confirming income rationales and down payment rationales in liaison with underwriters.

    º Engaging the underwriter / management when supporting documents do not satisfy company policies / conditions.

    º Communicating and conducting administrative follow-ups with mortgage brokers / internal teams / other third parties via email, fax and telephone as required.

    For example : follow up for outstanding documentation needed to close a mortgage (employment information, proof of down payment, appraisal etc).

    º Entering mortgage data into Excel and other internal systems, generating client documents, and sending client and solicitor instructions to third party service providers.

    º Managing activity pipeline to ensure superior service is provided and file requirements are understood and met well ahead of schedule closing date.

    º Responding to inquiries from various internal and external clients and ensuring that the highest level of customer service is delivered.

    º Ensuring daily work is completed and addressing any outstanding issues with manager.

    º Submitting recommendations to improve work processes to manager.

    º Keeping up-to-date on the applicable legislation, as well as on the Bank's policies, programs, procedures, and market trends.

    º Participating in special projects and carrying out any other similar or general tasks at the request of their manager or that may be required by their function.


    º Post-secondary degree or diploma

    º 2 to 3 years of related work experience related to administration in an underwriting or credit environment with a bank or trust company

    º Familiarity with mortgage underwriting / mortgage lending practices is required.

    º Strong verbal and written communication in French & English. This is required in order to manage relationships with internal and external parties including mortgage brokers and third party service providers.

    º Detail-oriented and focused on accuracy.

    º Excellent organizational and time management skills.

    º Ability to thrive in a fast paced, high volume environment

    º Proven analytical skills with ability to gather, analyze, and interpret data.

    º Ability to multi-task, to prioritize workflow, and meet deadlines.

    º Excellent customer service skills with the ability to communicate information effectively.

  • º Must possess intermediate to advanced skills in MS Excel. Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a must;
  • familiarity with using complex databases and front end origination and back office banking systems required.

    Additional Information

    We welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, sexual orientation, creed, family status, national origin, age and gender.

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