Digital Solution Area Specialists IC4
Calgary, Alberta, Canada
2d ago

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We will only achieve our mission if we live our culture.

We start with becoming learners in all things having a growth mindset. Then we apply that mindset to learning about our customers, being diverse and inclusive, working together as one, and ultimately making a difference in the world.

As part of our transformation, one of our key areas of focus is the modernization of our sales motions. The Digital Sales organization is an organization with a charter to accelerate Microsoft’s growth in its cloud-first, mobile-first businesses along with the traditional businesses.

This organization is at the forefront of establishing a new sales model leveraging modern technology, big data and analytics to drive impact and targeted sales coverage creating a positive customer experience.

To learn more about Microsoft’s mission, please


We’re looking for customer-obsessed, solution-oriented team members who will move on after the program training to drive and close Microsoft Support opportunities and ensure customers are supported throughout all stages of the product lifecycle.

The Support Digital Specialist leverages Microsoft’s unique expertise, including direct access to product teams, to help customers use their Microsoft investments as productively as possible, enabling customer outcomes and consumption.

The Support Digital Specialist will drive new business and work on upselling and cross selling with the Digital SMC (Small, Medium, Corporate) sales teams.

The Support Digital Specialist provides unique expertise to drive the sale and adoption of Support in general and Unified Support specifically.

Key accountabilities include :

Determine strategy for identifying, driving and closing (new) Support opportunities to enable customer outcomes and drive Microsoft cloud consumption.

Build and maintain close working relationships with the SMC (Small, Medium, Corporate) teams to identify upsell and cross sell opportunities - ensuring clear understanding of the Microsoft Support value proposition and leveraging customer relationships built by the account team to identify, pursue and close opportunities.

Close deals through effective orchestration assist and sustain Support opportunities end to end leveraging appropriate account and pre-sales roles to bring the best resources to ensure customer satisfaction and deal success.

Meet or exceed revenue targets and maintain deal management excellence - executing sales excellence discipline in pipeline hygiene, deal commitment & close planning.


Required Qualifications :

3+ years of technology-related experience.

3+ proven sales success and expertise in selling Support solutions.

Track record of consistently meeting or exceeding sales targets

Demonstrable sales excellence discipline

Executes recognized sales methods, processes and tools

Sales and business background

English Language : fluent in reading, writing and speaking.

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