Front Desk Member Services Associates
Planet Fitness Franchises
Abbotsford, BC, CAN
8d ago

Front Desk Member Services Associates - Abbotsford, BC - Part Time & Full Time Shifts Available - Weekdays M-Th 7am-11pm, Fri 7am-

9pm - Weekends Saturday & Sunday 7am-7pm

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-

rate service and fosters positive customer satisfaction and loyalty while promoting ECP-PF Holdings-Planet Fitness Mission, Vision and Values.

The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities :

  • Welcome and exit members in a confident, professional, and friendly manner with hi's and goodbye's.
  • Anticipate member's needs, respond promptly and acknowledge all members
  • Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
  • Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
  • Ability to maintain the cleanliness of the club for up to 50% of the shift.
  • Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
  • Hands-on experience in accepting payments from customers and give change and receipts.
  • Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
  • Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way
  • Minimum Skills

  • Ability to manage multiple responsibilities
  • Solid work ethic with strong decision-making skills
  • Self-starter who takes initiative with minimal direction and supervision
  • Comfortable working a flexible rotating schedule
  • Superior customer service skills, preferably in the fitness industry.
  • Hard working, enthusiastic and energetic!
  • Strong problem resolution skills.
  • Minimum Qualifications

  • 18 years old or older
  • A High School Diploma Or Equivalent required
  • Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.
  • Hours (the hours below will be divided among multiple hires; you will not be required to work 7 days / wk. Part Time & Full Time available.)

    Monday : 7 : 00am - 11 : 00pm

    Tuesday : 7 : 00am - 11 : 00pm

    Wednesday : 7 : 00am - 11 : 00pm

    Thursday : 7 : 00am - 11 : 00pm

    Friday : 7 : 00am - 9 : 00pm

    Saturday : 7 : 00am - 7 : 00pm

    Sunday : 7 : 00am - 7 : 00pm


  • Competitive Salary
  • Company contribution towards health benefits that includes : Medical, Dental, Vision, LTD, STD and Critical Illness
  • Paid Time Off benefits (if applicable)
  • Planet Fitness is an Equal Opportunity Employer

    Job Posted by ApplicantPro

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