Service Advisor
Zanchin Automotive Group
Mississauga, Ontario, Canada
4d ago

Experienced Car Dealership Service Advisor (Full Time)

Erin Mills Acura

A unique opportunity is available to those who qualify. Erin Mills Acura is a state-of-the-art facility located in Mississauga.

We are continually growing at an exponential rate. We currently are looking for an experienced Service Advisor to prepare ourselves for next season's forecasted growth.

Acura and CDK / Reynolds experience are an asset however not mandatory. We offer competitive wages, health benefits and on the job training / certification.

If you have the right attitude then we have the right career for you. Please forward all resumes to rob erinmillsacura.ca

Responsibilities

  • Greet all customers promptly or, if unavailable, acknowledge their presence.
  • Assist customers with requests for repair.
  • Verify service concerns; preferably accompany the customer to their vehicle to perform a walk-around inspection and obtain an accurate odometer reading.
  • Obtain customer and vehicle data.
  • Examine every customer’s service history before completing repair order.
  • Indicate on repair order the exact repair instructions and main reason(s) for service call.
  • Obtain customer’s written approval on all repair orders.
  • Communicate with service customers to confirm nature of mechanical problem(s).
  • Provide estimates for labor and parts. Contact the customer by telephone for work order approval if unauthorized at time of initial meeting.
  • Follow-up on work in progress of each repair order during the day.
  • Implement follow-up system of all repair orders to track progress.
  • Advise customers on status of vehicle to communicate high customer care standards.
  • Offer and arrange alternative transport for customers, if necessary.
  • Answer all technical repair work and price related questions for customers.
  • Explain the details of the work order to reassure customers of work completed.
  • Notify customers immediately if additional work is required.
  • Verify all repair orders to ensure completion prior to customer delivery.
  • Notify customers of work completed and charges prior to customer pickup.
  • Advise customers of the location of their vehicle or accompany them to the vehicle.
  • Test-drive vehicle or refer task to Shop Foreman.
  • Complete closing of work order; sign off on finished work and inform customer that vehicle is ready for pick up.
  • Confirm each customer’s method of payment and if necessary, obtain approval of credit.
  • May contact customers when special-order parts arrive.
  • Verify customer information and update if necessary.
  • Resolve customer complaints courteously and promptly, or refer to Service Manager.
  • Keep abreast of relevant changes in automobiles and dealership products.
  • Maintain awareness of factory-recommended maintenance schedules.
  • QUALIFICATIONS

  • High School Diploma.
  • 2-3 years’ related experience as an automotive service advisor or appointment coordinator.
  • G class driver’s license with a clean driver’s abstract report.
  • Knowledge of related in-house dealership computer systems, an asset.
  • Basic mechanical and warranty knowledge.
  • We offer competitive flat rate wages, Employee benefits package and employee discounts on products & services. If you feel you have what it takes to join our team then apply today by sending you resume.

    Email rob erinmillsacura.ca

  • All candidates must be eligible to work in Canada. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
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