Team Leader Call Centre Sales Position
Bill Gosling Outsourcing
London, Ontario
8d ago

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the Apply button to get started!

We are currently looking for a Team Leader to join our Sales team in London, Ontario.

Job Duties :

  • Responsible for supervising the Sales Representatives’ performance.
  • Create innovative ideas that will motivate the team as well as increase performance results in a positive manner
  • Ability to analyze the day’s performance in real time and adjust strategies at any moment to ensure a successful outcome
  • Ensure designated targets (sales metrics) and other key performance indicators (quality, efficiency) are consistently met.
  • Ensure required administrative functions required in the supervision of the sales agents are completed as assigned
  • Responsible for improving the team’s competencies by assessing individuals’ performance and then implementing the necessary coaching and training to assist them in achieving their sales targets
  • Continuously update knowledge of card products and features, system functionality, call flow procedures, and excellent customer service practices to their agents as advised by the Manager
  • Deliver coaching and feedback sessions to assigned sales representatives to address operational and performance concerns in a professional and positive manner
  • Regularly conduct remote and side by side real-time and recorded call assessment of customer calls (inbound and outbound) with each sales representative
  • Ensure that clients’ concerns and feedback are addressed properly in a timely manner.
  • Provide updated reports based on the team’s performance results to the Manager
  • Escalate issues that may result to company risk to the Manager / VP Operations
  • Effectively communicate to the team any changes made by the Client and or Bill Gosling Outsourcing in a timely manner
  • Other duties and responsibilities related to satisfying the needs of the client, which may be assigned by the Manager from time to time based on business needs
  • We are a growing team that often works (and excels!) under pressure. We are passionate about what we do, and have a great time doing it.

    We are looking for an optimistic individual to join our team, who can add to the passion and enthusiasm we share every day.

    If you are up for the task, send us your resume and cover letter and let’s start talking.

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