Customer Advisor - Onboarding
Tucows
St. Catharines, Canada
3d ago

Tucows has been working on the Internet since the days when people unironically called it the Information Superhighway.

Today, we’re the second largest domain wholesaler in the world with 25 million domains under management (OpenSRS / Enom).

We’re doing all kinds of interesting things, including running an MVNO cell phone service (Ting) and building true fiber to the premises networks in towns and cities across the US (Ting Internet).

We offer individual and small business domains and integration with various popular platforms (Hover / Ascio).

We’re a team of over 600 people serving tens of millions of customers around the world. Our growth has been incredible, smart and measured (NASDAQ : TCX, TSX : TC).

Our success is built on a solid technical and financial foundation.

About the opportunity :

Our Customer Advisor, Onboarding are the first point of contact for our potential customers. Consumers and Businesses are contacting us to inquire about setting up internet service, requesting rates and information on how our service will benefit them, or just comparison shopping.

You’ll be able to confidently build rapport and assist them with signing up, giving them crazy fast internet and letting them know that we provide ongoing, excellent customer service.

This is a fast-paced and challenging role. We are looking for self-motivated, passionate, determined, and focused individuals who embrace the challenges that come with signing up multiple new customers each day.

We strive to provide exceptional customer service, extraordinary value and easy to use tools no exceptions! Our goal is for every customer to leave their interaction with us feeling happy and well informed.

What you’ll be doing :

The Onboarding Representative will be the friendly, helpful, and humble voice of the company for all future customers. You will answer inbound calls, make outbound connections from assigned leads, update customer records, constantly seek to improve your skills and industry knowledge, and most importantly, you will educate our new customers on our outstanding service.

A bit about you :

  • Coordinate installations with field teams
  • Follow up with customers when service becomes available at their address
  • Contact prospects and customers to let them know about our amazing services
  • Deliver extraordinary customer service while compelling customers to sign-up for Ting
  • Qualifications required :

  • Detail-oriented with strong analytical skills.
  • Timely follow-through, consistency and a getting things done attitude.
  • Strong interpersonal, verbal and written communication skills.
  • Be quick on your feet and have the ability to adjust your communications to mirror each situation.
  • Ability to lead a conversation, and to ask the right questions at the right time is essential.
  • Ability to comprehend and retain instructions quickly.
  • At least 2 years of experience in either inside sales, telemarketing, or internet service sales.
  • Bachelor’s degree is highly preferred; or an Associate’s degree with the equivalent combination of training, education, and experience.
  • Telecommunications industry experience is preferred.
  • Ability to read / write and speak in Spanish would be considered an asset.
  • Apply
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