Temporary Technical Support Triage
Entrust Datacard
KANATA, Canada, Canada
1d ago

Temporary Technical Support Triage -Career Growth, Flexibility and Collaboration! Location : Ottawa, ON

Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection around the globe.

Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment.

Our team makes an impact!! Keeping the World Moving

  • The Company : Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world.
  • Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

  • We believe : Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard.
  • From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another.

    And, of course, to be themselves.

  • The Position : We’re looking for a Temporary Technical Support Triage. We offer flexibility We offer a diverse work environment Futureproof your career with a job in information security
  • How you will make an impact :

  • Interact daily with customers to identify, document and resolve customer issues.
  • Provide timely, reliable and professional service.
  • Ensure that customers interactions are logged within the CRM (Customer Relationship Management) system and they are updated with the correct information (e.
  • g. contact name, account name)

  • Participation in an on-call rotation (limited nights, weekends, and occasional holidays).
  • Qualifications :

  • General knowledge of Enterprise Security.
  • Working knowledge of the Microsoft and / or Linux based operating systems.
  • Knowledge of web servers (e.g., IIS, Apache), application servers (e.g., WebSphere, WebLogic, Tomcat), networking (TCP / IP, routers, firewalls, load balancers).
  • Strong analytical, troubleshooting, organizational, and problem solving skills.
  • The Location : This position is based in our Ottawa, ON office. This is a great place to live!

    Why Should You Apply?

  • Leader in the security industry
  • Friendly, supportive & knowledgeable teams
  • Opportunities for on-the-job training
  • You’ll help secure identities!
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