Position at Dynacare
Dynacare is looking for a Manager, Anatomical Pathology to join our team in Ottawa, Ontario. This role reports to Director, Laboratory Operations
Internal posting end date : July 21-2022
The Manager, Anatomical Pathology is accountable for the operation of the Anatomical pathology (Histology and cytology)Department in accordance with Dynacare’s Strategic and Operating Plans.
This includes operational management at the employee, administrative and technical levels. Primary functions include ensuring strong, positive employee relations, excellence and quality, efficient utilization of resources and budget implementation.
Responsible for fostering a culture of quality and internal and external customer service by developing and initiating programs and policies that consistently promote service, quality and customer satisfaction.
KEY RESPONSIBILITIES / ACCOUNTABILITIES
Develop, maintain, and foster an environment of positive employee relations and strong teamwork while working in compliance with established human resources policies and practices
Manage department requirements; this includes staffing, training, performance evaluation, coaching and recognition
Encourage trust and open communication by addressing staff concerns and inquiries by investigating and addressing employee issues and concerns in a timely manner
Assist with the communication of information in a concise and timely manner to all staff regarding policy changes and other pertinent issues
Recommend, implement and monitor departmental procedures, policies and standards
Effective management of Health and Safety programs to ensure compliance and legislative requirements
Manage the departmental business planning and goal development process, including developing and executing a one-year business plan
Develop, recommend and implement strategies, plans and continuous improvement programs that align with the business goals and support the function, department and company objectives
Manage compliance, collection, preparation, and analysis of departmental reports and statistics
Responsible for the scientific and technical functioning of the department
Ensure appropriate methodology and equipment is in place and assists in developing new method or changes in existing methods
Accountable for monitoring a quality control program as per established guidelines
Co-ordinate and lead containment and corrective actions pertaining to Quality deficiencies
Review scientific issues and challenges with Director, Operations
Clinical Laboratory Assistant
Medical Laboratory Technologist
Senior Medical Laboratory Technologist
Provide managerial leadership to direct reports
KNOWLEDGE, EDUCATION AND EXPERIENCE
Demonstrated understanding of the principles and processes for providing customer satisfaction. This includes meeting quality standards for services, and evaluation of processes
5 to 7 years of previous managerial experience or demonstrated increased responsibility in a clinical environment demonstrating readiness for a management role
Undergraduate degree or specialization in a health care field or equivalent experience related to the position
In-depth knowledge of statistics and management reports an asset
CMLTO registered Medical Laboratory Technologist or Cytotechnologist
Extensive clinical technical experience, knowledge in Histology and Cytology an asset
Lean Six Sigma certification an asset
Experience in planning, preparing, and devising work schedules
Experience in applying project management principles and techniques an asset
SKILLS AND ABILITIES
Full proficiency with MS Office Suite (including Word, Excel, PowerPoint, Outlook)
Demonstrated success effectively managing constraints and competing priorities
Demonstrated success at building relationships and collaborating with a network of colleagues, subject matter experts, direct reports and others
Strong change management skills and experience in motivating, developing and managing people
Superior oral and written communication skills, strong decision-making skills with a keen attention to detail
DNA of an Ideal Dynacare Employee
I make a difference in people’s lives. I am a caring, collaborative team-player who is passionate about quality and continuous improvement.
Caring - I demonstrate strong empathy and genuine concern for my colleagues, patients and customers.
Collaborative Team Player - I know I play a key role in helping the Dynacare team achieve success. I am comfortable in a changing environment, and I can easily manage multiple priorities.
Passion for Quality and Continuous Improvement - I am always looking to learn and solve problems. I am detailed oriented, adaptable and find ways to make things better.