Call Centre Agent
Connect6 Group Inc.
North York, Ontario, Canada
6d ago

Connect6 Group is a growing staffing agency who works with major clients like Canadian Tire, Rogers, and Cogeco. We’re currently hiring staff for our client, a leading business supply company to help them find call centre representatives.

We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service by calling on behalf of our client to book potential customers in for an online demo with one the client's sales representatives.

The Call Center Representative will handle a high volume of outbound calls and should seek to create a positive experience for each caller.

They will call potential customers and generate leads for the client's team of sales representatives and schedule the customers for a demo.

To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Call Center Representative Responsibilities :

Making calls to customers to discuss the client's programs and book them for a demonstration

Responding efficiently and accurately to customers, explaining program details, and ensuring that customer is clear on the details of the program

Engaging in active listening with customers, confirming or clarifying information

Utilizing software, databases, scripts, and tools appropriately

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service

Taking part in training and other learning opportunities to expand knowledge of company and position

Adhering to all company policies and procedures

Call Center Representative Requirements :

High School Diploma or equivalent

Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice

Understanding of client's products, services, and policies.

Proficiency with computers, especially with CRM software, and strong typing skills

Ability to ask prying questions and diffuse tense situations

Strong time management and decision making skills

Adaptability and accountability

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