Under the general direction of the Director of Information Technology and in consultation with the other members of the Information Technology leadership team.
Responsible for the specification, implementation and ongoing support of CGS’s business systems infrastructure including, but not limited to, enterprise business systems (i.
e. PeopleSoft), departmental business systems and customized applications.
Provide technical support and development of web based applications and e-government solutions, including CGS’s Internet and Intranet sites.
Ensure timely and client focused resolution of business systems related incidents, problems or service requests that are escalated from the Service Desk.
Ensure that appropriate controls and security are in place for all business systems. Ensure the integrity of data used in all business systems.
Ensure a disaster recovery plan is in place covering all business systems.
Assist with the acquisition, implementation and support of all new technology equipment, software and business systems, in accordance with the Purchasing By-law and other relevant corporate policies.
Develop partnerships with industry and community specific groups and other levels of government for the implementation of information technology policies and projects.
Manage the financial, human and physical resources of the Business Systems Section, including providing supervision and guidance to technical staff
Assist in the development of the Business Plan and budget for the Division, with emphasis on the preparation, management and execution of the budget and business plans for the Business Systems Section.
Pro-actively review literature, industry trends and best practices in municipal information technology, software and business systems so as to ensure review of the Division’s performance, adoption of best practices and continuous service improvement.
Responsible for managing the architectural design of the application infrastructure to assure it meets CGS needs and adjusts to changes in those needs and to changes in technology.
Act as the Business Relationship Manager for an assigned set of CGS Divisions, maintaining a partnering relationship with the senior management within each Division on behalf of the Information Technology Division.
Develop and maintain a thorough working knowledge of CGS's Safety Manual and the applicable Provincial Legislation listed therein.
Perform other related duties as required.
Education and Training :
University degree in Computer Science or equivalent from a recognized University with Canadian accreditation.
Additional education initiatives to update and expand competencies and remain current in the field.
Minimum of five (5) years of directly related experience in the information technology sector. A minimum of two (2) years of management or supervisory experience in a public sector information technology environment is preferred.
Knowledge of :
Best practices in information technology, including knowledge of ITIL.
Current and emerging trends in the information technology sector.
Business applications programs and program languages.
Computer operating systems.
CGS’s priorities and strategic vision.
Applicable legislation and related regulations.
Current and emerging issues within CGS as they impact on the Division.
Horizontal linkages to other levels of government, affiliated services and the private sector.
Technology architecture frameworks; including knowledge of The Open Group Architectural Framework (TOGAF).
Abilities to :
Understand the needs of clients and align resources to optimize delivery of service.
Balance conflicting client demands in a complex and time sensitive environment.
Link client services to both the broad policy objectives of the organization and the Information Technology Strategic Plan.
Build the values of the organization into the Division’s services and policies.
Lead change initiatives, manage projects and respond quickly to emerging opportunities and risks.
Manage conflict and assist in reaching consensus.
Manage the financial, human and physical resources of the Division in a collaborative manner.
Lead employees, motivate staff and support continuous learning.
Prepare operating and capital budgets for the Division.
Prepare and execute an effective business plan for the Division.
Provide a stabilizing influence on the Division.
Personal Suitability :
Mental and physical fitness to perform essential job functions.
Interpersonal and time management skills.
Personal commitment to address client demands.
Excellent use of English; verbally and in writing.
French verbal skills highly desirable.
May require the use of a personal or CGS vehicle on CGS business. Must be physically capable of operating a vehicle safely, possess a valid driver’s license, have an acceptable driving record, and personal insurance coverage.
Leadership Competencies :
Tactical Implementation (II)
Take a creative approach to problems or issues, think outside the box , go beyond the conventional, and explore creative uses of resources.
Level 4 : Takes action to innovate
Judgment and Decision Making
Make sound decisions involving varied levels of complexity, ambiguity and risk.
Level 3 : Develops alternatives before making complex decisions
Work and communicate collaboratively within City of Greater Sudbury to create alignment within and across teams and groups.
Level 3 : Collaborates beyond one’s area
Customer / Citizen Focus
The desire to work closely with internal and external customers to meet and exceed their expectations.
Level 3 : Monitors and improves quality of customer service
Learn and understand the key relationships, diverse interest groups and power bases within one’s own and other organizations.
Level 3 : Understands climate and culture
Planning, Coordination & Execution
Plan and coordinate work to achieve desired results on a consistent basis.
Level 4 : Plans and executes broad implementation efforts
The genuine intent to foster the long-term learning or development of others by recognizing and supporting their developmental interests and needs, and encouraging opportunities for learning.
Level 3 : Provides feedback to encourage ongoing development
Holding Self & Others Accountable
Hold others accountable to execute to high standards of excellence and hold themselves accountable to the same or higher standard.
Level 4 : Acts to address performance issues
Inspire others to work toward common goals by engaging and empowering them, and providing clarity and direction.
Level 3 : Obtains resources and takes care of the team
Flexibility / Adaptability
Adapt and work effectively within a variety of situations, and with various individuals or groups.
Level 3 : Adapts approach
Communicate effectively by reflecting on verbal and non-verbal behaviour, being attuned to the needs, perspectives and sensitivities of others and acting with them in mind.
Level 4 : Makes insightful assessments
Managerial Courage / Integrity
Acting with integrity, ensuring one’s actions are consistent with City of Greater Sudbury’s values and expectations.
Level 3 : Is honest and candid with managers, peers or external parties
Develop and maintain a sense of presence and emotional maturity and have an inner confidence that one can succeed and overcome obstacles.
Level 4 : Demonstrates resilience