CCTV Installation and Troubleshooting includes : fixed / PTZ cameras, DVR, NVR, Hybrid, Servers, and video matrix systems.
Troubleshooting hardware and software problems on servers and workstations, along with connected peripherals.
Troubleshooting network issues, copper / fiber lines, switches / routers and use of network monitoring tools
Diagnosing and correcting problems with the network electronic systems and software.
Responsible for implementation deliverables of assigned Loss Prevention Projects
Serve as liaison between customer and technical staff for all relevant retail loss prevention technology.
Be dedicated service technician for Loss Prevention Implementation Projects.
Ensure proper service and maintenance of hardware.
Install and configure all Loss Prevention related hardware and software.
Ensure a high degree of timeliness and accuracy of technical and operational support.
Responsible for both replacement and repair of hardware (both analog and digital).
Implementation / Installation of loss prevention and associated technologies.
Post-secondary training in electronics or equivalent
3 5 years of experience servicing, diagnosing and repairing integrated control, CCTV / IP, digital recording, alarm systems, etc. required.
Technical background in Video Security Systems, analog, IP and electronic technology.
Must have network cabling experience.
Demonstrated exceptional customer service and leadership skills
Strong understanding of SLAs
Excellent communication skills, both written and verbal
Positive attitude and strong interpersonal skills with the ability to deal with all levels of an organization
Must be familiar working in a retail / enterprise environment.
Must have and provide company with valid driver’s licence and clean abstract for use of company vehicle for travelling to customer sites to provide service
Must be able to travel to customers sites by varying modes of travel driving, by air,
Must be able to work independently and coordinate with other tech resources and support teams as needed.
Ability to execute projects in a timely manner (as scheduled on staggered shifts), and operate within deadlines.
Ability to lift up to 50-75 pounds, climb ladders, and operate lifts