Business Analyst
Can Care Health Services
Toronto, ON MX X, CAN
4d ago

Business Analyst

As Canada’s largest provider of integrated community healthcare services, CBI Health Group is dedicated to improving the health and enriching the lives of Canadians.

What sets us apart is our ability to work as a unified network dedicated to the ongoing learning that allows us to foster best practices, improve access to care and create better results for our patients.

CBI is uniquely positioned to support the evolving health needs of Canadians through its 13,000 clinical and administrative staff in 250 facilities and over 100 transitional / residential homes across 800 communities.

Corporate IT within CBI Health Group plays a key role in ensuring that we have the application systems in place to enable all end users from care providers to support staff to perform their duties effectively and, ultimately, ensure the delivery of excellent patient care.

The Business Analyst gathers, analyzes and documents all business requirements related to CBI Health Group’s development initiatives.

The Business Analyst works directly with key stakeholders to understand the needs and work with members of the solution development team to transform the requirements into actionable solutions.

CBI Health Group Business Analysts produce and support the development of Business Case documents, change request documents (CRD), Business process workflows (BPW), data flow diagrams (DFD), and business requirements documents (BRD).

These artifacts are the foundations for solution discovery and development and are used to validate and manage the implementation.

Take an inside look at what you’ll do each day

  • Elicit and document business requirements by engaging the right stakeholders with appropriate requirement gathering techniques;
  • Analyze, model and communicate business requirements. Depending on the nature of the work, the following may be documented and analyzed as needed : Scope of problem, opportunities, risks, constraints, goals, objectives, strategies and needs of stakeholders, functional and non-functional requirements, future considerations.
  • Breakdown complex business problems using diagrams that best fits the nature of the problem (e.g. DFDs, swimlanes, workflows, etc.);
  • Identify and document business needs from different perspectives (e.g. technology, people, process, data, report, application, etc.);
  • Communicate and obtain consensus from stakeholders on requirements;
  • Work closely with stakeholders and business units to develop business cases in support of the business requirements;
  • Maintain quality documentation throughout the requirement lifecycle. This includes updating artifacts during and after work or project is closed;
  • Assist in identifying solutions across organization with development and architecture teams;
  • Assist in the assessment, qualification and validation of the proposed solutions and bring alignment with business needs and requirements;
  • Liaise and communicate requirements and expectations with the appropriate testing stakeholders to deliver quality business solutions;
  • Work with the business and system integration team, devise test plans and utilize best testing approaches when necessary;
  • Ensure the appropriate stakeholders address all issues discovered during testing;
  • Communicate changes in deliverables to appropriate stakeholders because of testing;
  • Ensure implementation teams and training teams are aware of release and application updates;
  • Work in unison with training team to develop release notes to communicate changes to users;
  • Liaise with implementation team, training team and business to ensure adequate scheduling for any rollout;
  • Collaborate with change management personnel to devise rollout strategies and assess adoption readiness of business in anticipation of software and / or process changes;
  • Maintain and promote best business analysis practices within CBI Health Group.
  • Here’s what you’ll need to be successful

  • 3-5 years of experience in a Business Analyst role;
  • Experience with Electronic Medical Record (EMR) an asset;
  • Excellent verbal and written communications;
  • Detail oriented when documenting information and decisions;
  • Experience using various techniques for eliciting requirements;
  • Applies critical thinking to evaluate potential change requests and needs;
  • Ability to grasp and understand complex problems and re-engineer business processes;
  • Ability to explain and simplify complex business problems in layman’s terms;
  • Understand the Project lifecycle and project approaches;
  • Understanding of project definition and scoping principles;
  • Understanding change control processes in relation to requirements documentation;
  • Ability to effectively identify and document project risks, issues, assumptions and dependencies;
  • Experience using various requirement prioritizing techniques;
  • Ability to use BA mock-up tools such (ex. MS Visio);
  • Communicate with tact and able to negotiate and resolve conflicts.
  • Join us at CBI Health Group where working together makes great things happen.

    To learn more about CBI, please visit

    Check out CBI on Facebook at / cbihealthgroup and on Twitter at / cbihealthgroup

    In accordance with the Human Rights Code, Accessibility for individuals with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process.

    Please inform your recruiter if you have any accommodation requests.


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