Customer Service Officer
Toronto, ON
19h ago

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions so you feel empowered at work. Our team members have what they need to make a meaningful impact and feel truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You’ll Be Doing

As the Customer Service Officer, Payment & Treasury you will be accountable for validation, investigation, analysis and resolution of requests and inquiries from domestic and overseas clients.

You will utilize your thorough working knowledge of procedures, policies and principles to provide customers with detailed, factual information and guidance, as well as timely and appropriate resolution of payment transactions.

You will act as a first point of contact for Payment Officer escalations and ensure high level of productivity and customer service is maintained.

You must be flexible to work at both the 595 Bay Street and 305 Milner office locations.

How You’ll Succeed

  • Payment Processing / Analytical Skill - Possess a minimum of 1 year of experience processing payments ideally foreign currency payments and exposure to COINS / IWS / FXONLINE systems.
  • Handle difficult or unusual problems or requests, analyzing the issue and deciding upon the most appropriate solution. Assist in monitoring work-

    flow activities, including exceptional payments ensuring work is complete and accurate and service level agreements are met.

  • Teamwork - Work in a team environment, collaborating on an ongoing basis with the team when handling Foreign Currency Payment Conversion.
  • Multitask and work on several different types of payment processing flow, as required.

  • Communication & Technical Skills Demonstrate strong communication skills, both verbal and written, to clearly articulate facts and recommendations when presenting instructions, ideas and solutions.
  • Possess excellent Microsoft Office skills (Word, Excel, Outlook) with ability to work with Spreadsheets and formulas.

    Who You Are

  • You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
  • You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
  • You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
  • You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.
  • You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
  • What CIBC Offers

    At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well.

    As part of our team, you will :

  • Thrive : Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
  • Connect : Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
  • Develop : Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, and individual development planning.
  • Prosper : Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan
  • What You Need to Know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience.
  • If you need accommodation during the application or interview process, please contact

  • You need to be legally eligible to work in Canada at the location(s) specified above and, where applicable, must have a valid work or study permit
  • Toronto-595 Bay St., 7th

    However this may change dependent on business need.


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