Do you stand out for your coaching skills?
Are you a motivating and inspiring leader?
Are you dedicated to delivering a superior client and employee experience?
Then the position of Customer Service Manager may be right for you!
As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally.
You'll play a leadership role by helping the Branch Manager make sure your branch in Dieppe functions smoothly and by listening to and coaching your employees day-to-day.
This position reports to a Branch Manager.
In your role, you will be expected to :
More specifically, you will :
You will be managing 6 employees.
Depending on your academic background and the position level, at least one to six years of experience in :
Personnel management and coaching
Business development and customer service
College diploma and four to six years of experience, depending on position level
University certificate in a related field and three to six years of experience, depending on position level
Bachelor's degree in a related field and one to six years of experience, depending on position level
Knowledge of financial products and services, an asset
Bilingualism, spoken and written (English and French)
Ready to make a difference within a team? To have a positive impact? Submit your application!
Working at National Bank means having access to competitive working conditions, a wide range of employee benefits, a dynamic work environment and telemedicine services.
National Bank sees diversity as a great source of wealth and values it in all its dimensions. Its objective is to offer an open, respectful work environment where all employees can achieve their full potential.
Senior management's concrete commitment helps spread this value across all sectors in the organization. The Bank has been ranked among the top employers for diversity in Canada for several years.
Selected candidates must complete online tests as part of the recruitment process.
Work hours can vary depending on operational needs including Saturdays.