Agency Account Manager
Toronto, Ontario, Canada
14h ago

CloudRaker is looking for an Account Manager to join our Toronto team. Our ideal candidate loves taking on new challenges, thrives in a fast-paced environment, and enjoys working on both digital and traditional projects.

This role is about more than just managing accounts. It involves caring about your clients, knowing their business needs inside and out, and always being ready to provide solutions before problems arise.

With offices in Montreal and Toronto, CloudRaker specializes in delivering leading-edge marketing and technology solutions that connect consumers & commerce through meaningful brand experiences.

We're not your average agency. We work hard but don't take ourselves too seriously.

We're a tight knit team of gif loving, franglais-speaking, meme making, Rakers, who collaborate to do great things. We don't just make people want things, we make things people want.

Your Day-to-Day : Client Management :

Client Management :

  • Develop an open relationship between the agency and clients;
  • Understand the client's needs in order to deliver effective solutions;
  • Help develop innovative and creative recommendations and proposals for projects;
  • Bring new ideas to the table about how we can better serve our clients.
  • Project Management :

  • Understand client's financial and business realities in order to set budgets and ensure they are respected;
  • Plan, organize, and execute strategic and tactical projects (360 campaigns, websites, banners, email marketing, content production and optimization, etc.) for clients;
  • Manage a dream team and make sure everyone stays on track and on budget;
  • Create workback schedules for the production and development of projects;
  • Ensure the strategic and artistic direction established by the team are respected;
  • Define and direct the quality assurance (QA) process;
  • Strive to always learn from completed projects by organizing and drafting post-mortems.
  • You have :

  • A minimum of 5 years of experience in a similar role;
  • An educational background in Marketing or a related field;
  • Excellent communication skills in English (and French a big bonus)
  • Experience managing 360 campaigns and content-heavy projects (engagement programs including : editorial strategy, social media campaigns, content production);
  • The ability to juggle multiple projects and know how to prioritize;
  • Experience with retail clients (nice-to-have).
  • You are :

  • A master of building relationships of trust with your clients;
  • The most organized person you know;
  • A chameleon : able to adapt to change and modify your approach based on the person and situation you're dealing with;
  • A team player who likes working closely with Strategists, Art Directors, Designers, Developers, and Advisors;
  • An eternal optimist with a positive attitude;
  • An entrepreneur at heart and you aren't afraid of taking chances;
  • An easy going, light-hearted person who doesn't take themselves too seriously;
  • Able to stay cool as a cucumber... even when deadlines are looming.
  • Apply
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