IT Production Manager
Montreal, QC
6d ago

Company Description

Ubisoft Montreal, an industry leading developer of video games, located in the heart of Montreals Mile-End, offers a unique environment where creativity, teamwork and cutting-edge technology bring to life critically acclaimed video games and iconic AAA franchises.

When you join Ubi Montreal, you enter a community of passionate, extraordinary people connected by their need to innovate, to be creative and to work with the latest technology.

Youll discover a world where employees enjoy constant career advancement, a supportive learning environment, and competitive compensation packages.

Job Description

The IT Production Manager is responsible for implementing the best processes, methods and tools to deliver quality pre-launch, launch and post-launch of a portfolio of Ubisoft Games.

In other words, you are the champion of the delivery, reliability, resilience and operational excellence for the online infrastructure of Ubisoft games, maintaining a balance between our partners happiness and games infrastructure health.

Responsibilities :

The main responsibilities of this position are :

Project management

  • Organize and coordinate activities and resources in collaboration with the teams managers and according to the production needs;
  • Ensure follow-ups on stage gates and keep deliverables and timelines on track;
  • Assess workloads to support teams when defining the scope;
  • Ensure that the actual progress of the deliverables reflects the planning;
  • Evaluate risks, impacts and consequences;
  • Effectively communicate with team members to inform them of current projects and their progress;
  • Make relevant interventions when prioritizing initiatives-based production teams vision and technical constraints;
  • Seek support from subject matter experts when considering new needs (hardware equipment and software technology, monitoring, etc.);
  • Communicate and circulate reports and information relevant to HQ and studio;
  • Operations management

  • Coordinate Post Launch with Production teams;
  • Participate in SLAs (service level agreements) and OLAs (operational level agreements) definition and negotiation;
  • Audit the service management processes (Incident Management, Change Management, Problem Management) and address any gaps to meet the business needs;
  • Coordinate transversal inter-team operations during emergency situations and;
  • Handle Crisis Management in case of escalation and participate to post-mortems for the realm;
  • Analyze operational trends and propose changes to existing processes when required;
  • Prioritize opportunities to improve the service and drive improvement initiatives;
  • Finance

  • Carry out operational follow ups on the budgets allocated for hardware equipment and software;
  • Plan tasks to carry out the budget (and quarterly reviews) and present to executives;
  • Help define deliverables for content and milestones and any related changes (new milestone dates, etc.) and implement processes to resolve issues;
  • Ensure operational budgeting oversight and follow-up of the actual costs,
  • Build operational budget requirements;
  • Carry out all other related tasks.

    Training :

    Bachelors in Computer Science, Project Management, IT, Business Administration or equivalent work experience.

    Relevant experience :

  • 5 to 7 years experience in IT (development or operations).
  • Minimum 3 years experience in project management (waterfall, agile or both).
  • Experience working across organizational boundaries on a local and global basis is an asset.
  • Technical background in either software development, IT operations, IT management or software development management (asset).
  • Scrum master, Agile Coach or PMP certifications (asset).
  • Skills :

  • Leadership & negotiation skills
  • Ability to solve any problems quickly
  • Ability to make decisions quickly
  • Ability to work effectively in a fast paced changing or ambiguous environment
  • Ability to communicate effectively with all levels of management
  • Ability to make complex information accessible to everyone
  • Ability to define and organize priorities
  • Highly organized and rigorous
  • Solid interpersonal communication skills
  • Autonomy, Curiosity, ownership, proactivity and pragmatism
  • Knowledge :
  • Bilingual
  • Bilingual
  • Broad understanding of IT technologies and business considerations
  • Understanding of the picture of the end-to-end service and how the components interact to deliver the service
  • Agile methodologies and frameworks (Scrum, Kanban)
  • Dev-Ops Movement and principles
  • Mastery of MS Office suite, Jira, Confluence, Service now (asset)
  • Additional Information

    We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, age or disability status.

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