Ubisoft Montreal, an industry leading developer of video games, located in the heart of Montreals Mile-End, offers a unique environment where creativity, teamwork and cutting-edge technology bring to life critically acclaimed video games and iconic AAA franchises.
When you join Ubi Montreal, you enter a community of passionate, extraordinary people connected by their need to innovate, to be creative and to work with the latest technology.
Youll discover a world where employees enjoy constant career advancement, a supportive learning environment, and competitive compensation packages.
The IT Production Manager is responsible for implementing the best processes, methods and tools to deliver quality pre-launch, launch and post-launch of a portfolio of Ubisoft Games.
In other words, you are the champion of the delivery, reliability, resilience and operational excellence for the online infrastructure of Ubisoft games, maintaining a balance between our partners happiness and games infrastructure health.
The main responsibilities of this position are :
Organize and coordinate activities and resources in collaboration with the teams managers and according to the production needs;
Ensure follow-ups on stage gates and keep deliverables and timelines on track;
Assess workloads to support teams when defining the scope;
Ensure that the actual progress of the deliverables reflects the planning;
Evaluate risks, impacts and consequences;
Effectively communicate with team members to inform them of current projects and their progress;
Make relevant interventions when prioritizing initiatives-based production teams vision and technical constraints;
Seek support from subject matter experts when considering new needs (hardware equipment and software technology, monitoring, etc.);
Communicate and circulate reports and information relevant to HQ and studio;
Coordinate Post Launch with Production teams;
Participate in SLAs (service level agreements) and OLAs (operational level agreements) definition and negotiation;
Audit the service management processes (Incident Management, Change Management, Problem Management) and address any gaps to meet the business needs;
Coordinate transversal inter-team operations during emergency situations and;
Handle Crisis Management in case of escalation and participate to post-mortems for the realm;
Analyze operational trends and propose changes to existing processes when required;
Prioritize opportunities to improve the service and drive improvement initiatives;
Carry out operational follow ups on the budgets allocated for hardware equipment and software;
Plan tasks to carry out the budget (and quarterly reviews) and present to executives;
Help define deliverables for content and milestones and any related changes (new milestone dates, etc.) and implement processes to resolve issues;
Ensure operational budgeting oversight and follow-up of the actual costs,
Build operational budget requirements;
Carry out all other related tasks.
Bachelors in Computer Science, Project Management, IT, Business Administration or equivalent work experience.
Relevant experience :
5 to 7 years experience in IT (development or operations).
Minimum 3 years experience in project management (waterfall, agile or both).
Experience working across organizational boundaries on a local and global basis is an asset.
Technical background in either software development, IT operations, IT management or software development management (asset).
Scrum master, Agile Coach or PMP certifications (asset).
Leadership & negotiation skills
Ability to solve any problems quickly
Ability to make decisions quickly
Ability to work effectively in a fast paced changing or ambiguous environment
Ability to communicate effectively with all levels of management
Ability to make complex information accessible to everyone
Ability to define and organize priorities
Highly organized and rigorous
Solid interpersonal communication skills
Autonomy, Curiosity, ownership, proactivity and pragmatism
Knowledge : Bilingual
Broad understanding of IT technologies and business considerations
Understanding of the picture of the end-to-end service and how the components interact to deliver the service
Agile methodologies and frameworks (Scrum, Kanban)
Dev-Ops Movement and principles
Mastery of MS Office suite, Jira, Confluence, Service now (asset)
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, age or disability status.