Hourly Server Assistant - The Rec Room West Edmonton
Cineplex Entertainment LP
Edmonton, AB, CA
1d ago

Job Description

Cineplex Entertainment, headquartered in Toronto, Ontario, is currently recruiting for the position of Server Assistant The Rec Room West Edmonton , reporting to the Restaurant Manager, The Rec Room West Edmonton.

This position will be based at our West Edmonton Rec Room located at Unit 2065, 8882 170 Street, Edmonton, AB.

The Server Assistant will primarily be responsible for delivering food and beverages to guests in multiple departments of the building, and clearing tables and the bar as soon as guests leave their seating in the restaurant or bar.

  • The Server Assistant is responsible for ensuring that the food and beverages are being delivered at the correct temperature (hot is hot;
  • cold is cold), presentable, and that nothing is missing from the plate, glass, platter, or the overall order. This will include bringing condiments to the table, utensils, and other items upon request.

    The Server Assistant will be working closely with Dishwashers to make sure that there are always clean plates and flatware for each table in the dining room and bar.

    The Server Assistant will also ensure liquor supplies, glassware and ice supplies are filled to sustain service levels at the bar.

    When required, the Server Assistant will obtain and deliver supplies as required by the Bar staff and Managers. When required, they will be required to change kegs in the walk-

    in fridge or portable bars if applicable.

    The Server Assistant must perform their duties in a friendly and professional manner at all times with a focus on providing an excellent guest experience to ensure that the guests have an enjoyable hospitality experience, in the dining room, bar, amusement floor, or Shed area.

    Job Duties

  • Deliver prepared food to guests, ensuring the entire table’s food arrives at the same time.
  • Monitor food distribution, ensuring that meals have been prepared to the Rec Room standard and the Guest’s specification, and is delivered to the correct guest by table and seat number.
  • Deliver food items with appropriate condiments when required.
  • Return food and drink items if a change or correction is required, and return the newly prepared item to the guest after the necessary changes have been made.
  • Fill water glasses and refillable drinks demonstrate a behaviour mindset of hospitality.
  • Collaborate with wait staff to ensure that tables are cleared, cleaned and waiting for the next party.
  • Remove trays and stack dishes for return to the kitchen or bar after guests are finished.
  • Assist with and maintain the cleanliness of the restaurant and bar areas, maintain clean appearances.
  • Stock service stations with items such as ice, napkins, or straws.
  • Wash glassware and utensils from the bar area in the bar specified dishwasher after each use.
  • Provide assistance to the wait staff, bar staff and kitchen staff as needed.
  • Maintain liquor and bar supplies during shift.
  • Arrange bottles and glasses to make attractive displays.
  • Handle and move objects such as glasses and bottles.
  • Change Kegs in the walk-in Bar fridge.
  • Prepare bar beverage garnishes to recipe / as instructed.
  • Assist in washing dishes if the kitchen staff gets behind during the busier times of the day.
  • Arrange tables for large parties and prepare the banquet hall for scheduled gatherings.
  • Ensure guest service is paramount during work hours.
  • Keep an eye on tables and alert servers if guests need drink refills.
  • Other duties as assigned.
  • Requirements :

  • Completion of high school diploma or GED, or currently in progress. All applicants must be 18 years or older.
  • 1-3 years of experience as a Server Assistant, Runner, Barback or Busser, or in a similar capacity considered an asset.
  • Strong guest service skills.
  • High flexibility and adaptability skills.
  • Ability to work in a high paced environment and to complete multiple tasks at one time.
  • Strong verbal communication and interpersonal skills.
  • Strong attention to detail.
  • Work Conditions :

  • Ability to work evenings and weekends.
  • Interacts with employees, management and the public at large.
  • Required to stand and walk for extended periods of time.
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